Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Trina Mosley

Rochester,NY

Summary

Dynamic customer service professional with experience at Maximus, LLC, adept at problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and de-escalation techniques. Skilled in data entry and proficient in customer service software, consistently delivering results in high-pressure environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus, LLC
05.2022 - Current
  • Assist customers with inquiries and provide program and policy information.
  • Learned and utilize customer service software for reference and necessary support.
  • Address customer concerns promptly to enhance satisfaction levels.
  • Adapt quickly to new systems and procedures for improved performance.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

School Bus Driver

Ontario Bus Inc
09.2021 - 05.2022
  • Ensured student safety during transportation by adhering to established safety protocols and traffic regulations.
  • Conducted daily vehicle inspections to maintain operational readiness and compliance with safety standards.
  • Communicated effectively with school staff, parents, and students to address concerns and provide updates.
  • Managed time efficiently to maintain punctuality for scheduled pick-ups and drop-offs across multiple routes.

Delivery Driver

TL Transportation, Lyft, Instacart, Part-Time Bus Driver
08.2016 - 09.2021
  • Delivered packages efficiently, ensuring timely arrival to customers.
  • Maintained accurate delivery logs and records for operational efficiency.
  • Navigated routes using GPS technology to optimize delivery times.
  • Conducted vehicle inspections and performed routine maintenance checks.
  • Transported passengers safely and efficiently.


Certified Nursing Assistant

St John’s Healthcare Corp
09.2004 - 10.2009
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for prompt action.
  • Maintained accurate patient records, enhancing communication among healthcare teams.
  • Collaborated with multidisciplinary teams to develop individualized care plans.

Education

High School Diploma -

John Marshall High School
Rochester, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • De-escalation techniques

Certification

Class B CDL

Interests

Community involvement programs, Travel, Cooking, Movies and Music are some of my favorite ways to enjoy my free time

Timeline

Customer Service Representative

Maximus, LLC
05.2022 - Current

School Bus Driver

Ontario Bus Inc
09.2021 - 05.2022

Delivery Driver

TL Transportation, Lyft, Instacart, Part-Time Bus Driver
08.2016 - 09.2021

Certified Nursing Assistant

St John’s Healthcare Corp
09.2004 - 10.2009

High School Diploma -

John Marshall High School

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