Trina Oliver
DeSoto
Summary
Background includes experience in customer service and healthcare settings, demonstrating strong problem-solving skills when addressing client needs. Responsibilities included ensuring safety compliance and continuous observation of clients, contributing to a secure environment. Collaborated effectively with healthcare professionals to coordinate care, utilizing crisis intervention techniques to manage patient behavior. Maintained accurate records of patient observations, facilitating communication with the clinical team regarding significant changes in behavior.
Overview
9
9
years of professional experience
Work History
Front End Associate
Walmart
DeSoto
05.2025 - Current
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Stocked shelves with new inventory according to established guidelines.
- Greeted customers and provided assistance with product selection.
- Ensured compliance with all safety policies and procedures.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
Mental Health Technician
Methodist Dallas
Dallas
04.2017 - 02.2024
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
Customer Service Representative
Neiman Marcus
Irving
08.2016 - 02.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Corsicana High School
Corsicana, TXSkills
- Point of sale
- Inventory management
- Customer engagement
- Safety compliance
- Crisis intervention
- Team collaboration
- Record keeping
- Product knowledge
- Problem solving
- Communication skills
- Attention to detail
- Time management
- Conflict resolution
- Adaptable learning
- Front-end performance optimization
- Product restocking
- Customer service
- Product advice
- Inventory monitoring
- Order selection and preparation
Timeline
Front End Associate
Walmart
05.2025 - Current
Mental Health Technician
Methodist Dallas
04.2017 - 02.2024
Customer Service Representative
Neiman Marcus
08.2016 - 02.2017
High School Diploma -
Corsicana High School