Trina Patterson
Conyers,GA
Summary
Compassionate Nurse Case Manager offering 20 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Skilled in creating and implementing processes to improve patient care and cultivate support teams.
Overview
12
12
years of professional experience
Work History
EXECUTIVE CLINICAL MANAGER
Sovereign Hospice Inc,
03.2018 - Current
- Successfully managed budget and streamlined processes that resulted in 30% reduction in expenses
- Managed and streamlined all staff scheduling and productivity
- Aided in the successful recruitment and retention of key employees.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
ASSISTANT DIRECTOR OF NURSING
Oasis Of Scholars Landing
09.2015 - 03.2018
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Successfully negotiated client contract renewals to create increased revenue.
Nurse Case Manager
Life Line Nursing Agency
02.2012 - 05.2017
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Observed, monitored and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
Education
Licensed Practical Nurse - Nursing Practice
Central School of Practical Nursing
Independence, OH01.2010
Skills
- Healthcare Personnel Supervision
- Specialized Healthcare Referrals
- Patient Care and Monitoring
- Community Healthcare Programming
- Disease Management
- Diet and Nutrition
- Regulatory Compliance
- Operational Standards
- Operational Procedures
- Care Plan Adjustment
- Case Management
- Interdisciplinary Collaboration
Timeline
EXECUTIVE CLINICAL MANAGER
Sovereign Hospice Inc,
03.2018 - Current
ASSISTANT DIRECTOR OF NURSING
Oasis Of Scholars Landing
09.2015 - 03.2018
Nurse Case Manager
Life Line Nursing Agency
02.2012 - 05.2017
Licensed Practical Nurse - Nursing Practice
Central School of Practical Nursing
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