Trina Rendon
Corpus Christi
Summary
Healthcare administrative professional with 20+ years of healthcare experience supporting and leading clinical office operations in a high‑volume environment. Proven ability to supervise teams, optimize patient flow, and support multiple providers. Experienced in scheduling, compliance, and process improvement with a strong focus on patient satisfaction and organizational performance. Now seeking to leverage extensive administrative expertise and leadership abilities to advance into a Clinic Administrator role within a large fast paced clinic.
Overview
33
33
years of professional experience
Work History
Interim Clinic Administrator
Optum-WellMed
Corpus Christi, TX
01.2026 - Current
- Ensured clinic operations have been supported and navigated to reach expected goals for daily clinic, 2,000+ Medicare advantage patients
- Interim Clinic Administrator for Extended Hours clinic that supports the Corpus Christi market and surrounding areas
- Monitored patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated communication between medical staff and patients for efficient service delivery.
- Organized staff meetings to improve team collaboration and workflow efficiency.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Observed staff performance to monitor conflict management and performance skills.
Clinic Operations Coordinator
Wellmed
Corpus Christi, TX
02.2017 - Current
- Oversaw and directed front staff and clinical during normal business hours.
- Managed front office customer services, appointment management, billing, and administration tasks to streamline workflow.
- Assisted Clinic Administrator to ensure patient metrics are complete within assigned time frame Acted in place of Clinic Administrator when needed.
- Provided weekly reporting of provider patient enrollment, disenrollment, new patients, and unable to contact patients
- Developed and implemented operational procedures to improve workflow and reduce turnaround time.
- Collaborated with cross-functional teams to ensure alignment on project objectives and deliverables.
- Trained new staff on operational protocols, fostering a culture of continuous improvement and accountability.
Patient Service Representative
Wellmed
Corpus Christi, TX
05.2015 - 01.2017
- Scheduled and confirmed patient appointments with patients and healthcare professionals in clinic.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork Assisted Clinic Administrator and Marketing with events for clinic growth and patient retention events.
- Ran credit card batches and balanced deposits on daily basis.
- Answered patient questions and fielded complaints to resolve issues.
- Checked daily doctor schedules and coordinated insurance verification.
- Managed patient inquiries.
- Trained new staff on patient interaction protocols and system navigation.
Receptionist
Dr. Raymond Acebo
Corpus Christi, TX
08.1993 - 05.2015
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Scheduled and confirmed patients appointments through patient portal system.
- Gathered, transcribed and typed medical information into charts including insurance, demographics, and health history.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Processed payments and informed patients of financial responsibility prior to rendering services.
- Oversaw office inventory including restocking supplies and purchasing orders
- Maintained accurate patient records using electronic health record (EHR) systems.
Education
High School Diploma -
WB Ray High School
Corpus Christi, TXNo Degree - Health Care Administration
Strayer University
Skills
- Bilingual
- Office administration
- Patient relations
- Clinical management
- Employee training
- Healthcare administration
Timeline
Interim Clinic Administrator
Optum-WellMed
01.2026 - Current
Clinic Operations Coordinator
Wellmed
02.2017 - Current
Patient Service Representative
Wellmed
05.2015 - 01.2017
Receptionist
Dr. Raymond Acebo
08.1993 - 05.2015
High School Diploma -
WB Ray High School
No Degree - Health Care Administration
Strayer University