Trina Smith
Henderson,NV
Summary
Enthusiastic professional with 24 years of experience in search of successful company to contribute to it's growing success; Ability to establish priorities and meet challenges head-on; Aptitude for learning new skills quickly and efficiently; Committed to exceed expectations. Core Qualifications Detail Oriented, Professional Demeanor & Issues resolution. State Escrow Manager, VP of Operations Licensed Escrow Officer
Overview
18
18
years of professional experience
1
1
Certification
Work History
State Escrow Manager
Westminster Title
Las Vegas, NV
12.2022 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented policies
- Monthly Revenue Reports
- Trial Balance
- Invoices
- Termination Process
- Partnered with vendors to negotiate favorable contracts for supplies and services.
- Inventory levels across all locations.
- Hire Process
- Annual Team Members Reviews
- Monitored Operations
- Ran Escrow Desk (Builder)
- Conducted interviews with potential candidates for open positions in the region.
- Evaluated employee performance on an ongoing basis, providing feedback as needed.
- Implemented new processes to improve operational efficiency.
- Trained crew members on assigned duties
VP of Operations
ROC Title
Las Vegas, NV
11.2021 - 12.2022
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Prepared business locations to meet timelines for internal and external audits. Collecting all audit documents
- Created and improved each template in Qualia system
- Created Qualia learning material and tips for team members
- Handled Title licensing for team members
- Created Policies for all team members to follow
- Planned program details according to defined corporate strategy.
- Conducted independent analyses to resolve program deficiencies.
- Delivered strategic input into business decisions and deals.
- Assessed project resource requirements to support strategic execution.
- Negotiated contract specifications with major vendors.
- Identified problems and implemented solutions to better streamline operations.
- Provided valuable leadership for program team members and third-party consultants.
Operations Account Manager
Doma Title
02.2017 - 11.2021
- Manages & Supervises 35 team members on high-priority escalations.
- Weekly meetings with Lending Man, Loan Pal, AFL and Sierra Pacific to ensure client continues to have best service provided.
- Create new ideas to ensure lenders transaction run smoothly
- Create new task for Resware system
- Manage SLA times to ensure the customer receives quick results in each step of opening through closing a transaction. In addition making sure great customer service is provided in appropriate time frame
- Developed and managed client accounts to ensure efficient operations and customer satisfaction.
- Monitored daily operations to identify areas of improvement and implemented corrective actions when necessary.
- Established operational procedures for staff to follow in order to optimize efficiency and productivity.
- Analyzed customer feedback surveys to identify trends in service quality and make recommendations for improvement.
- Coordinated with other departments to facilitate the successful completion of projects within established timelines.
- Provided training and guidance to team members on operational processes and procedures.
- Identified potential risks associated with various accounts and developed strategies for minimizing them.
- Collaborated with stakeholders across multiple departments to ensure alignment between business objectives and operational plans.
- Resolved customer complaints quickly and efficiently while maintaining a positive relationship with clients.
- Reviewed existing policies and procedures related to operations management and identified opportunities for improvement.
- Ensured compliance with applicable laws and regulations governing operations activities.
- Implemented new technologies and systems that improved workflow and increased overall efficiency.
Escrow Officer
OS National
Las Vegas, NV
01.2006 - 02.2017
- Figured CDs/Funding with Lenders/Balance Files, Managed team of two assistants, document signings with buyers and sellers, disbursed file, loan document processing, prepared recording packages, communicate with real estate agents, lender, buyers and sellers via text, e-mail and phone.
- Reviewed and verified documents to ensure compliance with laws, regulations, and contractual provisions.
- Monitored closing activities to ensure timely completion of all transactions.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
Education
Great Basin
Skills
- Complex Problem-Solving
- Process Improvement
- Strategic Planning
- Performance Monitoring and Evaluation
- Onboarding
- Leadership
- Records Organization and Management
- Operations Oversight
- Policy Development and Enforcement
- Management Team Building
- Quality Assurance
- Staff Development
- Assignment Delegation
- Escrow Management
- Regulatory Compliance
- Staff Management
- SLA
- Excellent Communication
- Trial balance
- Revenue Reports
- Hire team members
- Terminate team members
- Annual Reviews
- Run Escrow Desk
References
References Catherine Valentino States Title Hypro Care Manager 972.672.7759 Emily Guzman Berkshire Hathaway Home Services Licensed Property Manager & Realtor 702.720.7466 Amber Mestas Costco Corporate Manager 702.690.1386 Victor Martinez Lucky Top Inc / Hey Dude Shoes E-Commerce Manager 702.290.9665
Certification
- Escrow Officer-Nevada
- Notary
Timeline
State Escrow Manager
Westminster Title
12.2022 - Current
VP of Operations
ROC Title
11.2021 - 12.2022
Operations Account Manager
Doma Title
02.2017 - 11.2021
Escrow Officer
OS National
01.2006 - 02.2017
Great Basin
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