TRINA STEELE
Roseville,CA
Summary
Accomplished Executive Assistant with over 30 years of experience supporting executives and managing complex schedules. Expertise in coordinating travel and handling confidential information while fostering strong relationships with clients and colleagues. Proven ability to solve problems efficiently and manage multiple priorities in fast-paced environments, contributing to team success.
Overview
34
34
years of professional experience
Work History
Executive Assistant (Part-Time, Remote)
C2010 Productions
Clayton
07.2024 - Current
- Coordinate executive schedules to maximize productivity and efficiency.
- Provide remote executive support, including calendar management, meeting coordination, and travel arrangements.
- Screen phone calls and emails, prioritizing communications and responding professionally.
- Manage confidential correspondence and sensitive information with discretion.
- Process travel expenses and reimbursements accurately and on time.
Family Caregiver
Self Employed
Vancouver, Washington
03.2021 - 07.2024
- Provided daily support and managed schedules for a family member.
- Managed multiple responsibilities requiring organization, discretion, communication, and problem solving.
- Re-entered the workforce after fulfilling family caregiving responsibilities.
Customer Service Rep/Administrative Assistant
CF Stinson
Rochester Hills, Michigan
09.2008 - 03.2021
- Served as the primary point of contact for customers, outside sales reps, and regional sales managers, delivering exceptional customer service and administrative support.
- Handled escalated customer concerns with professionalism and empathy, achieving consistently positive resolutions and enhancing customer satisfaction.
- Built long term relationships with customers by providing knowledgeable product recommendations and responsive, personalized service.
- Interviewed, trained, and mentored new Customer Service Reps, helping them successfully integrate into the team.
- Became a trusted resource and "go-to" team member for coworkers by providing guidance, answering questions, and assisting with problem resolution.
- Successfully managed multiple priorities in a fast-paced environment while maintaining exceptional accuracy and attention to detail.
- Provided administrative support to executive leadership, including the President and Vice President, managing correspondence, scheduling, and special projects.
- Cross-trained in every department and frequently served as the backup for managers to ensure uninterrupted daily operations.
- Recommended and implemented process improvements, resulting in streamlined daily office operations and enhanced team productivity.
- Coordinated training seminars, CEU events, customer appreciation events, and meetings, ensuring successful execution and participant engagement.
- Maintained confidential information and exercised discretion while supporting executives, employees, and customers.
- Recognized by leadership for reliability, adaptability, and strong commitment to teamwork and customer satisfaction.
- Gained the trust of leadership to manage important projects and responsibilities independently.
- Adapted quickly to new systems, procedures, and changing business needs.
Customer Service Representative
CF Stinson
Rochester Hills, Michigan
02.1993 - 03.1999
- Assisted customers with product selection, availability, and order status while providing exceptional service.
- Processed customer orders via phone, email, fax, and walk-in channels, ensuring high accuracy and attention to detail.
- Entered and fulfilled sample orders for designers, architects, and commercial clients while ensuring timely delivery.
- Managed incoming order information and maintained accurate customer and inventory records.
- Processed financial transactions and order documentation accurately and efficiently.
- Worked collaboratively with internal departments to ensure orders were completed accurately and delivered on time.
- Cultivated a reputation for reliability and exceptional customer service through consistent attention to detail.
- Maintained Material Data Safety Sheets (MSDS) to ensure compliance with safety regulations and support product safety.
Education
Associate of Arts - Communications
Diablo Valley College
Pleasant Hill, CA06-1992
Skills
- Executive support
- Travel coordination
- Project management
- Microsoft Office Suite
- Time management
- Relationship management
- Team collaboration
- Conflict resolution
- Interpersonal communication
Timeline
Executive Assistant (Part-Time, Remote)
C2010 Productions
07.2024 - Current
Family Caregiver
Self Employed
03.2021 - 07.2024
Customer Service Rep/Administrative Assistant
CF Stinson
09.2008 - 03.2021
Customer Service Representative
CF Stinson
02.1993 - 03.1999
Associate of Arts - Communications
Diablo Valley College