Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Trina Usher

Henderson,NV

Summary

Experienced leader with a proven track record of motivating team members to achieve top performance goals. Seeking opportunity to leverage leadership skills and drive for success in dynamic work environment. Passionate about fostering collaborative team culture that promotes innovation and continuous improvement. Ready to contribute to company's success by inspiring and empowering team members to reach their full potential.

Experienced benefits professional with strong track record in managing employee benefits programs and ensuring compliance with regulations. Known for effective team collaboration, adaptability to changing needs, and results-driven approach. Skilled in benefits administration, communication, and problem-solving, consistently contributing to organizational success and employee satisfaction.

Experienced with benefits administration, including managing and optimizing employee benefits programs. Utilizes strong communication skills to resolve complex issues and ensure employee satisfaction. Track record of maintaining confidentiality and adapting to changing needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Benefits Representative 2

CVS Health
01.2021 - Current
  • As a Pharmacy Benefits Representative, I am a critical liaison between patients, healthcare professionals, and Insurance carriers over the phone.
  • I also verify insurance coverage in order to process patient's prescription orders in a timely manner.
  • Resolve customers issues interacting with different departments.
  • Enhanced employee satisfaction by efficiently resolving benefits and enrollment issues.
  • Maintained up-to-date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines.

Bank Teller/Customer Service Representative

Wells Fargo
08.2019 - 08.2022
  • Provide account services to customers by receiving deposits and loan payments; Cashing checks; Travelers checks; issuing savings withdrawals; recording night and day deposits; selling cashiers checks; and series e bonds; answering questions in person or on the telephone; referring to other bank services.
  • Problem-solving; Collaboration; Teamwork; Honesty; Integrity; Responsibility; Proficient in Microsoft Office, Specifically Excel.
  • Fast typing; Excellent mental math ledger balancing; Attention to detail; Customer Service
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Call Center Associate

Sitel Group
08.2019 - 09.2020
  • Resolved customer issues by interacting with different departments such as Product Support, Billing, Logistics, Technical Support, and Accounting leading to outstanding customer experiences

Bus Drivers/ Transportation Aide

Clark County School District CCSD
08.2016 - 08.2019
  • Trained as a Bus Driver and Aide under immediate supervision.
  • I assisted in a variety of duties related to the transportation of special needs (physically and mentally challenged) students.
  • Delivered reliable transportation services by consistently arriving punctually at pick-up locations and safely transporting passengers to their destinations.

Rewards Center and Marketing Supervisor

Silverton Hotel & Casino
01.2011 - 02.2013
  • As a Supervisor I was responsible for the administration of the Rewards Center, the issuance of complementarities to the club members and VIP's, promoted pro-active employee relations, developed on going guest's relations.
  • I also established staff schedules, provided training, monitored employee performance, conducted interviews, resolved customer's complaints, developed and distributed operational reports, and Payroll.
  • Organized promotional events such as product demonstrations or sponsorships, increasing brand recognition within target markets.

Education

High school diploma -

Dupont Manual High School
Louisville, KY
05.1985

Skills

  • Time management
  • Microsoft Excel
  • Leadership
  • Microsoft Office
  • Customer service
  • Workday
  • Effective Communicator
  • Conflict Management
  • Ability to work under pressure
  • Team Building
  • Organizational Skills
  • Multitasking
  • Computer and internet Skills
  • 10 Key Data Entry
  • Employee relations
  • Benefits administration
  • Microsoft office

Certification

  • CPR
  • BLS
  • CDL B
  • Certified Call Center Representative

Timeline

Pharmacy Benefits Representative 2

CVS Health
01.2021 - Current

Bank Teller/Customer Service Representative

Wells Fargo
08.2019 - 08.2022

Call Center Associate

Sitel Group
08.2019 - 09.2020

Bus Drivers/ Transportation Aide

Clark County School District CCSD
08.2016 - 08.2019

Rewards Center and Marketing Supervisor

Silverton Hotel & Casino
01.2011 - 02.2013

High school diploma -

Dupont Manual High School