Trina Vinton
Upper Marlboro,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CRP, Incorporated
12.2021 - Current
- Manage approximately 60 incoming calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly, and escalated major issues to superiors.
- Demonstrate excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
Sales and Leasing Consultant
Pohanka Automotive Group
07.2019 - 12.2021
- Increased sales volume by 25% by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and company.
Client Advisor
Passport Automotive Group
12.2017 - 11.2019
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted customers with product selection based on individual needs and preferences.
Education
BS - Computer Science
Lincoln University
Oxford, PA05.2014
BA - Music Education
Lincoln University
Oxford, PA05.2014
Skills
- Customer Service
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Strong analytical and problem-solving abilities
- Work effectively in dynamic, fast-paced environment
- Data Entry
Timeline
Customer Service Representative
CRP, Incorporated
12.2021 - Current
Sales and Leasing Consultant
Pohanka Automotive Group
07.2019 - 12.2021
Client Advisor
Passport Automotive Group
12.2017 - 11.2019
BS - Computer Science
Lincoln University
BA - Music Education
Lincoln University
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