Trinady Evans
Greensboro,NC
Summary
Highly experienced in Customer Service, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sheetz
01.2024 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Customer Service Representative
Walmart
08.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Lowes Home Improvment
05.2020 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Arts - Social Work
North Carolina A & T State University
Greensboro, NC05.2025
Skills
- Upselling
- Customer Needs Assessment
- Business Development
- Client Account Management
- Payment Processing
- Promotional support
- Product Sales
- Inventory Control
- Self-Checkout Assistance
- Flexible Schedule
- Guest Relations
- Multi-tasking strength
- Customer Service
- Conflict Resolution
- Problem-solving skills
- Goal-Oriented
Timeline
Sales Associate
Sheetz
01.2024 - Current
Customer Service Representative
Walmart
08.2022 - 12.2023
Customer Service Representative
Lowes Home Improvment
05.2020 - 08.2022
Associate of Arts - Social Work
North Carolina A & T State University
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