Trinatee Owens
Florence,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Water
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed approximately 200 calls and emails a day from customers. .
Unemployment Claims Specialist
SC DEW
08.2019 - 05.2021
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- I managed over 400 calls a day during the start of COVID season.
Insurance Sales Agent
Globe Life
07.2017 - 12.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- I assisted over 50 customers a day insuring they have the best insurance policy.
Education
Bachelor of Science - Sociology
Francis Marion University
Florence, SC05.2025
Associate of Applied Science - Human Services
Horry Georgetown Technical College
Conway, SC05.2023
High School Diploma -
Kingstree Senior High School
Kingstree, SC05.2017
Skills
- Data Entry
- Complaint Resolution
- Data Collection
- Product Knowledge
- Customer Service
Timeline
Customer Service Representative
American Water
05.2021 - Current
Unemployment Claims Specialist
SC DEW
08.2019 - 05.2021
Insurance Sales Agent
Globe Life
07.2017 - 12.2019
Bachelor of Science - Sociology
Francis Marion University
Associate of Applied Science - Human Services
Horry Georgetown Technical College
High School Diploma -
Kingstree Senior High School