Trinealia (Trina) Hines
Wichita,KS
Summary
Proven Office Manager at Medicashift, LLC, adept in maintaining confidentiality and enhancing operational efficiency. Skilled in bookkeeping and clear communication, I significantly improved team productivity and client satisfaction. My expertise in scheduling and strategic planning fosters a harmonious workplace, showcasing a blend of hard and soft skills essential for dynamic business environments. I also work closely with facilities and staff to resolve any conflicts.
Overview
24
24
years of professional experience
Work History
Office Manager
Medicashift, LLC
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved employeedisputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Home Health Aide (Hospice)
Interim Home Health
05.2018 - 01.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Staffing Coordinator (Home Health)
Interim Home Health
05.2017 - 05.2018
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
PCSS Staffing Coordinator
Interim Home Health
02.2015 - 05.2017
- Developed and facilitated new-hire orientations.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
Home Health Aide
Interim Home Health
03.2012 - 02.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
HCBS Manager
Pro Active Homecare
10.2000 - 11.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - CNA/HHA
Butler County Community College
Butler, KsHigh School Diploma -
Wichita High School West
Wichita, KS05-1987
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [Date].1/2021
Timeline
Office Manager
Medicashift, LLC
01.2020 - Current
Home Health Aide (Hospice)
Interim Home Health
05.2018 - 01.2020
Staffing Coordinator (Home Health)
Interim Home Health
05.2017 - 05.2018
PCSS Staffing Coordinator
Interim Home Health
02.2015 - 05.2017
Home Health Aide
Interim Home Health
03.2012 - 02.2015
HCBS Manager
Pro Active Homecare
10.2000 - 11.2012
No Degree - CNA/HHA
Butler County Community College
High School Diploma -
Wichita High School West