Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TRINEASE TURNER

Slidell,LA

Summary

Dynamic supervisor with a proven track record at Masker Management, excelling in customer service and team leadership. Developed innovative strategies that enhanced service standards and boosted team productivity. Skilled in performance evaluation and conflict resolution, fostering a collaborative environment that drives success and employee engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Masker Management
Slidell, LA
08.2023 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.
  • Developed strategies to improve team performance and productivity.
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.

Supervisor

Compass Group Management
Slidell, LA
01.2021 - 07.2023
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Caregiver

Heartfelt Senior Service
Slidell, LA
02.2021 - 01.2022
  • Assisted in setting up meeting rooms for events or conferences held at the facility.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Education

GED -

New Orleans Job Corps
New Orleans, LA

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Performance evaluation
  • Conflict resolution
  • Time management
  • Decision-making
  • Inventory oversight
  • Policy and procedure development

Certification

  • Serv Safe

References

References available upon request.

Timeline

Supervisor

Masker Management
08.2023 - Current

Caregiver

Heartfelt Senior Service
02.2021 - 01.2022

Supervisor

Compass Group Management
01.2021 - 07.2023

GED -

New Orleans Job Corps

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