Trinece Powell
Irmo,SC
Summary
Results-driven Administrative Support and Customer Operations professional with extensive experience in remote workflow coordination, digital communication, and process management. Strong ability to manage documentation, prioritize deadlines, and support virtual teams. Known for clear communication, problem-solving, and ensuring accuracy, productivity, and high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales Associate
Comcast
07.2023 - Current
- Assisted customers in selecting products, addressing inquiries, and resolving issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems while maintaining accurate cash handling procedures.
- Collaborated with team members to meet sales targets and promote product offerings effectively.
- Provided product demonstrations and maintained knowledge of features to educate customers on services.
Recruiter
TEKsystems
11.2021 - 2023
- Manage end-to-end recruitment communication including screening, scheduling, and follow-up via email and virtual platforms.
- Maintain accurate documentation, candidate records, and workflow reporting across multiple systems.
- Coordinate communication between candidates and hiring teams to ensure smooth hiring processes.
- Streamline administrative tasks to enhance team productivity and efficiency.
Supervisor
Spectrum
05.2014 - 11.2021
- Oversaw daily workflow operations while maintaining accurate documentation and performance updates.
- Communicated through email and internal systems to support scheduling, staffing, and procedural changes.
- Collaborated with cross-functional departments to align processes and improve service delivery.
- Improved workflow structure to enhance team productivity, accuracy, and service quality.
Phone Banker
Wells Fargo
08.2012 - 05.2014
- Provided timely customer support through chat and phone channels, ensuring accurate information and issue resolution.
- Assisted customers with transactions, troubleshooting, and secure account processes.
- Delivered clear written communication to enhance service satisfaction.
- Followed strict compliance, confidentiality, and quality assurance guidelines.
Education
High School Diploma - undefined
Dutch Fork High School
Skills
- Remote Workflow Coordination
- Scheduling
- Task Prioritization
- Reporting
- Quality Assurance
- Problem-Solving
Timeline
Sales Associate
Comcast
07.2023 - Current
Recruiter
TEKsystems
11.2021 - 2023
Supervisor
Spectrum
05.2014 - 11.2021
Phone Banker
Wells Fargo
08.2012 - 05.2014
High School Diploma - undefined
Dutch Fork High School