Summary
Work History
Education
Skills
Timeline
Generic

Trineice Overby

Virginia Beach,VA

Summary

Dynamic manager with a proven track record at Wendy's, excelling in team leadership and customer service. Skilled in staff training and development, I foster high-performing teams and enhance service delivery. Adept at decision-making and relationship building, I consistently improve operational efficiency and customer satisfaction.

Work History

Manager

Wendy's
  • Assisted in daily operations, learning key processes and safety procedures.
  • Supported team members by handling routine tasks efficiently.
  • Contributed to maintaining a clean and organized work environment.
  • Adapted to new tools and systems quickly to enhance productivity.
  • Collaborated with colleagues on project tasks to improve workflow.
  • Engaged in problem-solving discussions to enhance service delivery efficiency.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Sales Associate

Walmart
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register efficiently, handling transactions and providing accurate change.
  • Maintained organized store displays, ensuring products were well-stocked and visually appealing.
  • Collaborated with team members to restock shelves and manage inventory levels effectively.
  • Conducted regular cleanliness checks to uphold store appearance and safety standards.
  • Engaged with customers to gather feedback, improving service quality based on their suggestions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Server/ Host

Waffel House
  • Provided exceptional customer service by engaging with guests and addressing inquiries.
  • Operated point-of-sale system to process orders and handle transactions efficiently.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new staff on menu items and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery and quality service.
  • Handled customer complaints professionally, ensuring satisfaction and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma - N/A

Lake Taylor High
Norfolk, VA
06.2000

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Relationship building
  • Goal setting
  • Customer relationship management (CRM)
  • Sales management
  • Coaching and mentoring

Timeline

Manager

Wendy's

Sales Associate

Walmart

Server/ Host

Waffel House

High School Diploma - N/A

Lake Taylor High

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