Trinette Eskridge

Interviews patients to assess for qualifying financial needs.

• Identifies available assistance programs and coordinates with patients to complete applications for any potential coverage.

• Educates physician offices/patients on the organizations’ applicable policies such as financial assistance policy, Patient

Financial Responsibility, non-covered services, and deferral of Care.

• Coordinates with providers offices to determine patients' financial responsibility.

• Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance

coverage prior to service.

• Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance,

and/or copayments and how they may affect the cost of care.

• Explains how non-covered and out-of-network services factor into the out-of-pocket cost.

• Requests upfront payment toward self-pay amounts, estimated out-of-pocket costs and outstanding previous balances. •

Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other.

• Verify patient insurance and bill claims to insurance company
• Call Patients to setup payment plans, collect payments or get correct insurance
• Update patient’s demographic
• Make charge corrections on patient account
• Call Illinois department public Aid to see if patient has a replicate number on file
• Work high Balance Report
• Taking inbound calls
• Train new/current employees
• Work Attorney request
• Completed day-to-day duties accurately and efficiently.

• Interview patient to obtain appropriate demographic and insurance information
• Contact insurance companies to verify patient eligibility and use various websites and real time search
• Assist with registration, HMO pending reports and TES registration edits
• Review patients Illinois Health Connect application for approval or denial following company guidelines.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Performed office duties such as typing, filing, copying, faxing, scanning.
• Scheduled appointments for patients through telephone calls.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Understood and followed oral and written directions.

• Welcoming patients as they walk into the emergency room and assisting them to the right destination
• Register patients in a timely manner and verify patient’s information and insurance to make sure it is correct in the Ibex system while using the hipaa procedure to make sure that the patient information is protected
• Arm banding the patient for safety and explaining their rights and responsibilities as a patient in the hospital
• Verify the patient by getting a photo id and scan into the active
• Reg system
• Preparing the patients chart for the doctors and nurses.

• Proficient in scheduling software system in accordance with system physician guidelines to effectively schedule, cancel and revise appointment
• Follow software system Epic, EEV, NDAS, IDX Scheduling and Excel
• Efficiently and effectively manage a high volume of telephone calls
• Demonstrates ownership of front office and interacts with patients and family
• In a professional and welcoming manner, per established guidelines and procedures
• Ensure efficient day to day operations
• Schedule though epic patient testing and therapy prescribed by physician
• Ensure that comprehensive patient care delivered
• Utilizes multiple computer applications to ensure efficient patient information is up to date
• Scan current insurance cards and driver license on all patients
• Obtain referral forms from PCP/HMO as appropriate ensure that all pre-certification
• Requirements are met to ensure maximum reimbursement
• Collect copay and apply payment towards patients accounts balance.

• Greet and register patient in a timely manner
• Competence in operating the following applications as required
• Maintained confidentiality of patient records in accordance with HIPAA regulations.
• Efficiently and effectively manage high volume telephone calls
• Collect payments due at time of service before test.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Counseled patients on potential financial liabilities and payment requirements.
• Prepared admission packets containing all necessary forms for review by physicians.
• Explained policies, procedures and services to patients.
• Provided translation services between English and Spanish speaking patients when necessary.
• Coordinated with insurance providers regarding authorization requirements for treatment plans.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
• Obtained signatures on consent forms, financial agreements, and other documents required for admission.