TRINEY SELLERS
Fayetteville,NC
Summary
Highly motivated Customer Experience Representative with eighteen years of experience by bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Strong ability to enhance customer experiences by employing service-oriented behavior, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Lead Rental Agent/ Customer Service Experience
Enterprise Holdings Inc
Fayetteville, NC
01.2012 - Current
- Offer optional products to meet customer wants and needs
- Create QSP documentations as needed for follow up and resolution
- Qualify each customer using company rental requirement guidelines
- Prepare Rental Agreement Folder with all required information
- Answer inbound calls in friendly, helpful and prompt manner
- Implement "three critical questions" on every return to ensure complete customer satisfaction
- Trained new hires/Manager Trainees on on Odyssey Operating System and all company policies
- Maintain professional work environment while multitasking between face to face customers interactions and inbound calls
- Assist customers by effectively resolving all customer service issues
- Employed sales
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Engage in upselling techniques to enhance customer's experiences and generate revenue
- Promoted superior experience by addressing customer concerns, demonstrating empathy and swiftly resolving matters
- Exhibit high energy and professionalism when dealing with clients and staff
- Address customer inquiries, concerns and complaints by providing solutions and alternatives and follow up to confirm resolution
- Executed sales and marketing initiatives to increase revenue for company
Reservation Sales Agent/Customer Service Agent
Vanguard Car Rental USA Inc/ENTERPRISE HOLDING INC
Goose Creek, SC
03.2004 - 05.2008
- Gathered and explained information as it pertained to company policies, procedures, accounts and billing statements
- Provided feedback to management concerning possible problems or areas of improvement
- Maintained positive company image during difficult situations
- Communicated with customers by telephone and written correspondence in attempts to bring resolution to accounts
- Handled inboun/outbound international and domestic calls through interpreter services
- Provided thorough, efficient, and accurate updates on computer files for each call made
- Held positions in Vanguard's National/Alamo Reservation, Customer Service, and Non-voice Customer Service Departments
- Answered incoming calls and developed friendly rapport with callers while answering question, making recommendations and leading conversations to bookings
Education
Some College (No Degree) - Human Services
Florence Darlington Technical School
Florence, SCDiploma / Certificate of Completion - Hairstyling
The Academy of Cosmetology & Esthetics, SC LLC
Moncks Corner, SC10.1995
High School Diploma -
Cross High School
Cross, SC05.1994
Skills
- Exceptional customer service
- Self motivated
- Frequent sales and service top performer
- Product Knowledge
- Conflict resolution
- Commitment to excellent performance and quality work
- Calm and professional under pressure
- Upbeat and positive personality
- Critical thinking
- Time management
- Personnel training
- Strong Work ethic with attention to detail
- Possess Customer Retention Strategies
- Effective verbal and written communication skills
Accomplishments
Proud member of the Fayetteville Airport Team. *
* Fayetteville has had a 6-month 88 SQI
* Provided an astounding 3-month 92 SQU
* Recognized in December -
Ranked Highest Airport SQI in the World
Timeline
Lead Rental Agent/ Customer Service Experience
Enterprise Holdings Inc
01.2012 - Current
Reservation Sales Agent/Customer Service Agent
Vanguard Car Rental USA Inc/ENTERPRISE HOLDING INC
03.2004 - 05.2008
Some College (No Degree) - Human Services
Florence Darlington Technical School
Diploma / Certificate of Completion - Hairstyling
The Academy of Cosmetology & Esthetics, SC LLC
High School Diploma -
Cross High School
Similar Profiles
Sean-Michael GuikpaSean-Michael Guikpa
MANAGEMENT TRAINEE at Enterprise Holdings IncMANAGEMENT TRAINEE at Enterprise Holdings Inc
Terrance SchofieldTerrance Schofield
Branch Management Program at Enterprise Holdings IncBranch Management Program at Enterprise Holdings Inc
PHILIP BARRETTPHILIP BARRETT
Area Rental Manager at ENTERPRISE HOLDINGS INCArea Rental Manager at ENTERPRISE HOLDINGS INC