Sonya Morris
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service - Customer Experience
New Supply Zone
05.2018 - 05.2023
- Maintained clean, organized inventory, curating displays of rotating, seasonal clothing, accessories & hair care products
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards
- Meticulously operated POS system transactions including credit, cash, exchanges, returns & refunds to ensure seamless & accurate cash flow
- Applied problem solving skills to resolve customer service inquiries & disputes
- Managed over 50 customer calls per day
- Self-motivated, with strong sense of personal responsibility
Live Strong Ambassador
Live Strong Cancer Institutes
09.2022 - 05.2023
- Increased revenue by developing brands social media footprint, email marketing campaigns, and collaborations
- Delivered impressive customer experience by promoting product value, connecting with customers, and communicating brand messages to over 50 donations per benefit
Education
Bachelor of Social Science - Sociology
DePaul University
Chicago, IL06.2022
Pursuing Master of Liberal Arts - Liberal Arts And General Studies
University of Texas At Austin
Austin, TX05.2024
Skills
- Detail-oriented with professional, friendly, and patient attitude
- Problem-solving skills
- Providing excellent customer service while upholding brand standards
- Organization
- POS system operation
- Leadership
- Adaptability
- Exceptional customer service
Affiliations
DePaul University WBB 2018-2022
University of Texas at Austin WBB 2022-2023
Timeline
Live Strong Ambassador
Live Strong Cancer Institutes
09.2022 - 05.2023
Customer Service - Customer Experience
New Supply Zone
05.2018 - 05.2023
Bachelor of Social Science - Sociology
DePaul University
Pursuing Master of Liberal Arts - Liberal Arts And General Studies
University of Texas At Austin
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