Summary
Overview
Work History
Education
Skills
QUALIFICATION
Languages
Timeline
Generic

Trinh Vo

Milpitas,CA

Summary

I am eager to leverage my strong foundation of work experience and skills in a dynamic role that promotes personal and professional growth while committed to continuous learning and development, with a passion for applying acquired knowledge to drive impactful results.

Overview

26
26
years of professional experience

Work History

Senior Heath Service Rep

Behavioral Health Services
10.2015 - Current
  • Substance Use Treatment Services
  • - Reporting and data analysis
  • - Understanding knowledge of various system (PMM, Ariba, KRONOS)
  • - Effective implementation of organization’s objectives
  • - Provide inputs and active in execution of implementing internal new P&P as required
  • - Personnel management
  • - Scheduling management
  • - Working with various community base agencies and resources
  • - Support providers in all level such as billing inquiries, liaison between patients and staff
  • Accepted payments and updated accounts with latest information.
  • Scheduled appointment to resolve more complex issues.
  • Provide onboard with new staff training, evaluation and support for disciplinary action
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Health Service Representative

Behavioral Health Services
11.2014 - 10.2015
  • Behavioral Mental Health
  • - Patient registration
  • - Support and train new staff
  • - Data analysis

Office Manager/Administrator

Silicon Valley Pediatricians, Inc.
06.2010 - 05.2014
  • - Annual budgeting and forecasting
  • - HR/Personnel management
  • - Hiring and terminating staff
  • - Payroll
  • - Staff development trainer
  • - Audits third party billing vendor
  • - Private and Non-profit business model
  • - Comprehension of insurance contracts (PPO & HMO)
  • - Credentialing/Re-credentialing
  • - Monthly AR reconciliation
  • - Marketing/branding strategies: identify opportunities, best practices
  • - Electronic Medical Record research and implementation planning
  • - Writing & updating office policy manuals

Community Outreach Manager

Santa Clara Family Health Plan
11.2008 - 02.2009
  • - Representative for the health plan at county and state stakeholder meetings
  • - Accurate delivering of grant deliverables
  • - Preparation and participation in state audit
  • - Advocated and marketed the Health Plan in the Asian community, particularly in the Vietnamese community throughout Santa Clara County
  • - Develop outreach strategies and identify grant opportunities
  • - Data analysis for all outreach activities
  • - Community building through collaboration with other human services
  • - Lead a Vietnamese Consumer Advisory Committee
  • - Provided training and education to community base organizations, clients and service providers

Community Outreach Specialist

Santa Clara Family Health Plan
08.2005 - 10.2008
  • - Oversight of outreach activities for the Asian community for Santa Clara County and other ethnic groups
  • - Manage multiple projects simultaneously within adequate timeline
  • - Writing up process and procedures for the department
  • - Conduct presentations for members, community organizations and providers
  • - Participated in DHCS Marketing & Compliance audits
  • - Development of Retention Education Patient Navigation Tools for Certified Application Assistors in Public Health Coverage Programs

Authorization Coordinator

Santa Clara Family Health Plan
09.2002 - 08.2005
  • - Make authorization decisions based on Medi-Cal guidelines
  • - Review authorization requests for all programs
  • - Provided trainings for contracted providers and staff regarding authorization process using online system
  • - Worked with intra departments to solve complex issues with regards to authorization appeal

Member Service Representative

Santa Clara Family Health Plan
06.1999 - 09.2002
  • - Knowledgeable of the healthcare programs
  • - File and Resolved member Grievances in accordance to State guidelines
  • - Support in data analysis Monthly Membership Activity Report

Education

Alcohol & Drug Studies

SJCC
08-2019

Master in Business Administration -

University of Phoenix
12.2007

Bachelor of Science - Physiology

UC Davis
06.1999

Skills

  • - Knowledge in Microsoft Words, Excel, Power Point and Outlook
  • - Kronos, Avatar, Unicare, HealthLink, PMM, Ariba

QUALIFICATION

  • - Experience in short and long terms project management
  • - Great analytical and organizational skills
  • - Management and leadership experiences
  • - Knowledgeable in healthcare management and trends

Languages

Vietnamese
Professional Working

Timeline

Senior Heath Service Rep

Behavioral Health Services
10.2015 - Current

Health Service Representative

Behavioral Health Services
11.2014 - 10.2015

Office Manager/Administrator

Silicon Valley Pediatricians, Inc.
06.2010 - 05.2014

Community Outreach Manager

Santa Clara Family Health Plan
11.2008 - 02.2009

Community Outreach Specialist

Santa Clara Family Health Plan
08.2005 - 10.2008

Authorization Coordinator

Santa Clara Family Health Plan
09.2002 - 08.2005

Member Service Representative

Santa Clara Family Health Plan
06.1999 - 09.2002

Bachelor of Science - Physiology

UC Davis

Alcohol & Drug Studies

SJCC

Master in Business Administration -

University of Phoenix

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