TRINIDAD ROMAN
Raleigh,US
Summary
Dependable and adaptable professional with experience in the military, security, corrections, caregiving, and customer-focused environment. Strong background in communication, problem-solving, teamwork, and handling responsibilities in fast-paced setting. Currently completing a bachelor’s degree in Communication and looking to bring strong organizational and interpersonal skills into a professional role with opportunities for growth.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
CAREGIVER CST
Universal Mental Health
Raleigh, NC
09.2025 - Current
- Provide direct care, emotional support, and behavioral aid to residents and community-based clients.
- Develop trust with residents and community-based clients through professional and empathetic demeanor and excellent communication.
- Accurately record documentation and communicate updates on clients to supervisors and clinical staff.
ASSOCIATE
Amazon
Raleigh, NC
10.2020 - 09.2025
- Processed customer orders accurately and efficiently in fast-paced environment
- Ensured adherence to company safety policies during daily operations.
- Trained new associates on safety protocols and operational procedures.
- Kept in compliance with company safety policies
MONITOR
CoreCivic
Raleigh, NC
07.2023 - 02.2024
- Reviewed operational data to maintain the integrity of the database management processes. to cross-check and analyze the maintained database management through COATS, R3M, and ATTENTI.
- Engaged in quality improvement programs focused on improving the safety and satisfaction of residents
- Monitored multiple residents simultaneously, ensuring prompt identification of any changes in condition
DISPATCHER
Streets at Southpoint
Durham, NC
09.2022 - 05.2023
- Decreased response time by effectively prioritizing and dispatching emergency calls
- Consistently exceeded all call handle performance requirements in a challenging department.
- Kept detailed records of calls on hard-copy and electronic databases (MAXIMUS), updated.
CORRECTIONAL OFFICER
Harnett Correctional Institution
Lillington, NC
11.2019 - 09.2020
- Provided rehabilitative programs to prisoners, encouraging positive change and preventing return to prison.
- Monitor inmates during visits, meals, and recreation
- Prepared, processed, and kept forms, reports, logs, records, and activity journals
AMMUNITION SPECIALIST (89B)
United States Army
Fort Bragg, NC
08.2016 - 11.2018
- Identified several types of ammunition ranging from small-scale bullets to large-scale rockets
- Personally enhanced the safety of storing ammunition by regularly inspecting and introducing fresh policies.
- Followed regulatory requirements to dispose of dangerous chemicals
- Correctly filled out all paperwork or documentation for receiving or transfer of ammunition.
Education
Bachelor of Science - COMMUNICATIONS
East Carolina University
Greenville, NC 08.2025 - 09.2026
Associate of Arts -
Wake Technical Community College
Raleigh, NC 01.2024 - 05.2025
Skills
- Patient care and companionship
- Behavioral management
- Documentation
- Problem-solving
- Training and development
- Customer service
Timeline
CAREGIVER CST
Universal Mental Health
09.2025 - Current
Bachelor of Science - COMMUNICATIONS
East Carolina University
08.2025 - 09.2026
Associate of Arts -
Wake Technical Community College
01.2024 - 05.2025
MONITOR
CoreCivic
07.2023 - 02.2024
DISPATCHER
Streets at Southpoint
09.2022 - 05.2023
ASSOCIATE
Amazon
10.2020 - 09.2025
CORRECTIONAL OFFICER
Harnett Correctional Institution
11.2019 - 09.2020
AMMUNITION SPECIALIST (89B)
United States Army
08.2016 - 11.2018