Hi, I’m
Trinidad J Morales
Lakewood,OH
Summary
I worked in the Restaurant Industry for 20 years. I excelled in all positions. I learned to anticipate and exceed guest expectations as a server and bartender. The last 5 years of my career I worked in management where I learned to lead and assist co-workers to ensure a positive experiences while meeting company goals. I have a strong background in kitchen management that required a personal sense of pride to deliver high quality food standards following company safety procedures. After time away I am looking to continue my career utilizing skills I have attained and look forward to learning new and innovative systems in the present workforce.
Will explain my absent from employment upon request. Thank you for reading. I look forward to hearing from potentials employers.
Overview
19
years of professional experience
Work History
Circle K
Store Associate
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
KumN Go
Store Associate
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
7 Eleven Store
Store Associate
06.2024 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Target
Supervisor
04.2016 - 09.2018
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Hometown Buffets
Restaurant Manager
12.2008 - 12.2010
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
IHOP
Restaurant Manager
10.2005 - 11.2008
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Metropolitan State University of DenverDenver, CO
Sociology from Social Sciences
John Carroll UniversityCleveland, OH
Sociology from Sociology
Cuyahoga Community CollegeCleveland, OH
Associates Of Liberal Arts from Sociology And Psychology
05.2001
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Organization
- Problem-solving acumen
- Inventory Control
- Store Cleanliness Maintenance
- Computer literacy fundamentals
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Staff Support
- Decision-Making
- Inventory Management
- Excellent Written and Verbal Communication
Timeline
Store Associate
7 Eleven Store
06.2024 - Current
Supervisor
Target
04.2016 - 09.2018
Restaurant Manager
Hometown Buffets
12.2008 - 12.2010
Restaurant Manager
IHOP
10.2005 - 11.2008
Store Associate
Circle K
Store Associate
KumN Go
Metropolitan State University of Denver
Sociology from Social Sciences
John Carroll University
Sociology from Sociology
Cuyahoga Community College
Associates Of Liberal Arts from Sociology And Psychology
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