Trinidy Gigliotti
Summary
Motivated and detail-oriented professional with diverse background in customer service, mail operations, and administrative support at Pacific Gas and Electric Company. Certified Clinical Medical Assistant specializing in Phlebotomy, acknowledged for academic excellence and consistent reliability. Exceptional communication skills, adaptability, and steadfast dedication to providing outstanding service in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Mail Clerk Driver
Pacific Gas and Electric (PG&E)
Oakland, CA
10.2021 - Current
- Provided exemplary customer service by managing mail pick-ups from local post office.
- Notified customers promptly of mail acceptance or arrival through phone and email communications.
- Assisted customers with inquires related to mail services, ensuring customer satisfaction.
- Covered mailroom duties across San Francisco, Oakland, and San Ramon offices as required.
- Efficiently sorted mail at local post office and handled distribution processes.
- Conducted safe and efficient driving operations for mail pick-ups and attending meeting and training sessions.
H.H. Service Representative I
Pacific Gas and Electric (PG&E)
San Ramon, CA
01.2021 - 10.2021
- Ensured customer satisfaction and safety by delivering exceptional service to PG&E customers.
- Successfully managed high-pressure situations by collaborating with various PG&E departments.
- Communicated effectively with customers through phone and computer mediums, addressing inquires promptly and professionally.
- Managed inbound and outbound calls, emails, and letter correspondences efficiently.
- Conduct extensive research to identify safety inspections/routine maintenance requirements, meeting deadlines.
- Demonstrated flexibility by working extended hours, nights, weekends, and/or overtime.
Education
Clinical Medical Assistant With Phlebotomy
Blake Austin College
Vacaville10-2020
John H. Pitman High School
Turlock, CA05-2018
Skills
- Problem-solving skills
- Customer service
- Team collaboration
- Workplace safety
Web Experience
- Microsoft Outlook, Excel, Word
- Customer Care & Billing (CC&B)
- Concur Expense Reporting
- SAP
- Ariba
leadership
Blake Austin College - Student Ambassador
Vacaville, CA
- Fostered positive relationships and prompted campus events while guiding prospective students.
- Demonstrated leadership in recruitment initiatives, campus tours, and outreach programs.
- Recognized for Dean's list achievement with a GPA of 3.17 and perfect attendance.
- Exhibited exceptional interpersonal and communication skills, contributing to a vibrant college community
Timeline
Mail Clerk Driver
Pacific Gas and Electric (PG&E)
10.2021 - Current
H.H. Service Representative I
Pacific Gas and Electric (PG&E)
01.2021 - 10.2021
Clinical Medical Assistant With Phlebotomy
Blake Austin College
John H. Pitman High School