Trinika Jackson
Summary
Reliable, Friendly and approachable, with natural ability to connect with people. Familiar with medical terminology and patient care protocols, bringing strong communication and organizational skills. Dedicated to improving patient satisfaction and ensuring positive healthcare experience. Team player eagerly to learn and motivated to succeed. Organized an I have the ability to work independently.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
Colonial Downs & Rosie's Gaming Emporium
08.2024 - Current
- Notify Richmond police department off all escorted monetary services of all gaming machine's and ATMs
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conduct routine parking lot checks and monitor all activity on the gaming emporium floor
- Report incidents to my supervisor and submit all reports into a security software
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Correctional Sergeant
Deep Meadow Correctional Center
08.2018 - 12.2022
- Supervised correctional officers work, including ensuring their alertness and diligence
- Responsible for inmates safety, welfare, and adherence to rules and regulations
- This includes searching for contraband, inspecting living quarters and work areas, and counting inmates
- Participated in group treatment programs
- Facility security responsible for preventing escapes and injuries to inmates and property
- Investigated security issues, incidents, disputes, and complaints
- Assisted with coordinating inmate programs, detention facility management, and provided on-the-job training for correctional officers.
Correctional Officer
Buckingham County Correctional Center
02.2015 - 08.2018
- Primary duties were reporting to post
- Enforcing rules and regulations, breaking up fights and settling disputes
- Inspecting facilities for security breaches, ensuring safety and emergency preparedness and monitoring video cameras
- Conducting searches for contraband, such as weapons or drugs and escorting inmates between locations
- Maintaining documentation such as incident reports and headcounts and inventories of inmates personal property
- Providing a safe supervised environment for inmates work, feed and general care and medical needs.
Emergency Medical Technician (EMT-B)
Lake Monticello Volunteer Fire and Rescue squad
12.2014 - 03.2015
- Learned how to perform CPR, use AEDs, and provide basic life support
- Assessed patients' conditions, treated injuries, and managed trauma
- Learned how to use medical equipment like backboards, pulse oximeters, and neck braces
- Demonstrated protecting patient privacy and interacted with others in a calm and professional manner.
Nursing Assistant
Piedmont Virginia Community College
01.2000 - 05.2000
- Provided direct patient care under the supervision of a nurse
- Assisted patients with activities of daily living and routine hygiene care
- Obtained and recorded vital signs and reported changes in patient condition.
Education
Associate in Arts in Communications - Communications
University of Phoenix
06.2015
Certificate in Emergency Medical Technician -
LMVRS/FCRS Combined Emergency Medical Technician Course
Fluvanna, VA03.2015
HLTH2310 in Physical Therapy Aide -
Piedmont Virginia Community College
Charlottesville, VA05.2010
NUR 27 in Nurse Assistant -
Piedmont Virginia Community College
Charlottesville, VA05.2000
Skills
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Phone and Email Etiquette
- Patient greeting
- Eligibility Determination
- Data entry proficiency
- Healthcare industry understanding
- Office Administration
Certification
- CPR/AED, 08/01/14, 08/01/17
- Emergency Vehicle Operator Class 1,2, 03/01/15, 03/01/20
- Weapons training, 06/01/17, 12/01/22
- Basic correctional officer training, 02/01/15, 12/01/22
- Notary Public, 01/01/23
Additional Information
Currently enrolled in school at J Sargeant Reynolds in the certificate program for medical billing and coding. My recent gap in employment was due to a family medical leave. I am currently employed, and I have already brought value to my current employer.
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Most Improved Student, 03/01/15, In recognition of your outstanding effort and overcoming numerous hurdles during the LMVRS/FCRS combined EMT course, 2014/2015
Assessments
- Medical receptionist skills, Proficient, 08/01/24
- HR: Compensation & benefits, Completed, 07/01/22
- Spreadsheets with Microsoft Excel, Proficient, 06/01/24
- Management & leadership skills: Impact & influence, Completed, 06/01/24
- Supervisory skills: Motivating & assessing employees, Completed, 05/01/22
- Customer focus & orientation, Proficient, 01/01/23
- Delivery driver, Proficient, 10/01/23
- Medical billing, Completed, 07/01/24
- Medical terminology, Proficient, 07/01/24
- Work style: Reliability, Proficient, 10/01/23
- Protecting patient privacy, Proficient, 08/01/24
- Customer service, Completed, 01/01/23
Timeline
Security Officer
Colonial Downs & Rosie's Gaming Emporium
08.2024 - Current
Correctional Sergeant
Deep Meadow Correctional Center
08.2018 - 12.2022
Correctional Officer
Buckingham County Correctional Center
02.2015 - 08.2018
Emergency Medical Technician (EMT-B)
Lake Monticello Volunteer Fire and Rescue squad
12.2014 - 03.2015
Nursing Assistant
Piedmont Virginia Community College
01.2000 - 05.2000
Certificate in Emergency Medical Technician -
LMVRS/FCRS Combined Emergency Medical Technician Course
HLTH2310 in Physical Therapy Aide -
Piedmont Virginia Community College
NUR 27 in Nurse Assistant -
Piedmont Virginia Community College
Associate in Arts in Communications - Communications
University of Phoenix
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