Trinita Harris-Wells
Port Arthur
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
License and Permit Specialist
Port Arthur DLO Department of Public Safety
02.2021 - Current
- I continue to do the job duties of an LPS II while learning more about the DLD division. I can identify legal documents and assist in determining real ID compliance. I input information for MAB investigations. I coordinate Homebound appointments from start to finish. I can complete HQ-12s in the event of an accident. I assist customers with the resources needed to help them become eligible and current with their driver license needs. I stay readily available to assist in any office needed. As of September 2022, I completed the training needed to become the Facilitator for the Port Arthur and Orange offices. I maintain files for the office personnel as well as conduct and grade testing needed to assist with employee records. I have administered on-the-job training effectively and used PowerPoint and Word documents for presentations. I have assisted with mentoring new hires and current employees. I administer class C road tests, comprehensive road tests, and minor deferred road tests. I have compiled an organized system to assist fellow employees with maintaining up-to-date certifications and/or training needed. I have stood as "point of contact" for my area many times, making sure to use great judgment when responding to general public inquiries and assisting co-workers when needed. I have participated multiple times on the interview board for our area. I have also assisted in coordinating work schedules.
Front Office Coordinator/Surgery Scheduler
Permian Premier/SETX Physicians Group
09.2014 - 02.2021
- I was promoted to schedule inpatient and outpatient procedures for an Orthopedic Surgeon. I prepare orders and keep patient information organized until the procedure date. I acquire any authorizations needed and surgery clearances from any provider mutually seeing the patient. I was previously responsible for the check-in and check-out process, collecting copays/coinsurance, verifying health insurance, maintaining office visit authorizations and referrals, and greeting patients/reps/visitors.
Communications Specialist
City of Beaumont Dispatch
06.2014 - 08.2014
- I was responsible for answering emergent and non-emergent calls and dispatching police officers and/or ambulances, and fire to the location needed. I also answered tow company calls and home alarm calls and made sure the information was entered correctly and efficiently.
Front Office Receptionist
Permian Premier/ Dr. Michael McMahon
02.2011 - 05.2014
- I assisted in maintaining office appearances, verified medical Insurance, maintained authorizations, obtained precertifications, collected payments, answered multi-line phones, and checked in and out patients. I also assisted the office manager with daily batches and collections of Medicare payments.
Insurance Specialist
The Medical Center of SETX
09.2007 - 01.2011
- I handled medical insurance verification, calculations, collections, and scheduling. I called patients with information about pending surgeries and any payments due. When needed, I assisted with patient check-in also.
Education
Medical Office Administration - undefined
Lamar State College-Port Arthur
Port Arthur, TX01.2003
Phlebotomy Assistant Training - undefined
Lamar College
Orange, TX04.2019
Receptionist Certification - undefined
Lamar State College
Port Arthur, TX05.2006
Skills
- Understanding of HIPAA regulations
- Skilled in hospital operations support
- Health insurance expertise
- Team management experience
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Code enforcement
- Microsoft office
Affiliations
- Alpha Psi Sigma Philo Affiliate
Timeline
License and Permit Specialist
Port Arthur DLO Department of Public Safety
02.2021 - Current
Front Office Coordinator/Surgery Scheduler
Permian Premier/SETX Physicians Group
09.2014 - 02.2021
Communications Specialist
City of Beaumont Dispatch
06.2014 - 08.2014
Front Office Receptionist
Permian Premier/ Dr. Michael McMahon
02.2011 - 05.2014
Insurance Specialist
The Medical Center of SETX
09.2007 - 01.2011
Medical Office Administration - undefined
Lamar State College-Port Arthur
Phlebotomy Assistant Training - undefined
Lamar College
Receptionist Certification - undefined
Lamar State College
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