Trinitee Orr
Atlanta ,GA
Summary
Fraud Prevention, Risk Operations, and Customer Support professional with 5+ years of experience supporting customers, reviewing applications, investigating account activity, resolving complex cases, and ensuring compliance with organizational policies and regulatory standards. Skilled in fraud detection, dispute resolution, application review, operational risk, documentation, root cause analysis, and cross-functional collaboration. Recognized for identifying anomalies, mitigating risk, protecting sensitive information, and delivering exceptional customer experiences while meeting performance and service-level objectives.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Application Support Specialist
Insight Global
06.2026 - Current
- Deliver application and account support by resolving complex customer inquiries while maintaining compliance with internal policies and service level agreements (SLAs).
- Review customer applications for accuracy, completeness, documentation discrepancies, and potential fraud indicators prior to processing.
- Identify inconsistencies, risk indicators, and suspicious activity requiring escalation to protect customer accounts and organizational assets.
- Analyze account information, supporting documentation, and system records to determine appropriate resolutions for application-related issues.
- Maintain detailed case documentation to support audit readiness, regulatory compliance, and operational transparency.
- Protect sensitive customer information by following data privacy, security, and compliance standards.
- Partner with internal operations teams to resolve escalated customer issues while improving workflow efficiency.
- Successfully completed compliance, security awareness, fraud prevention, and regulatory policy training.
Fraud Prevention Specialist
Nikao Effect Consulting LLC
04.2021 - 09.2024
- Conducted fraud investigations involving customer accounts, disputed transactions, chargebacks, and policy violations across the account lifecycle.
- Reviewed transactional activity to identify fraud patterns, suspicious behavior, financial risk, and operational vulnerabilities.
- Performed detailed case investigations and risk assessments to determine appropriate actions including account restrictions and escalations.
- Investigated payment disputes, chargebacks, and fraud claims while ensuring compliance with internal policies and regulatory requirements.
- Collaborated with fraud operations, legal, compliance, and customer support teams to resolve complex investigations.
- Documented investigative findings, evidence, and recommendations to support accurate decision-making and audit readiness.
- Balanced fraud prevention with customer experience by minimizing financial risk while ensuring fair account outcomes.
Fraud Representative
Vericheck
08.2020 - 05.2021
- Managed complex customer cases involving electronic payment processing while consistently meeting SLA expectations.
- Investigated customer complaints and payment issues to determine root causes and recommend long-term solutions.
- Escalated high-risk cases across operations and leadership teams to ensure timely resolution.
- Produced detailed case documentation and reports that supported operational improvements and quality initiatives.
- Monitored customer feedback trends to identify recurring issues, reduce reputational risk, and improve service quality.
- Delivered professional communication to customers, merchants, and internal stakeholders throughout the resolution process.
Education
Associates of Computer Science - Computer Science
University of Georgia
Athens GA05.2029
Skills
- Fraud Prevention
- Fraud Detection
- Risk Analysis
- Risk Mitigation
- Customer Support
- Application Support
- Case Management
- Chargebacks
- Dispute Resolution
- Compliance
- Regulatory Compliance
- Account Review
- Documentation
- Investigation
- Identity Verification
- Policy Interpretation
- Quality Assurance
- Customer Experience
- CRM Systems
- Microsoft Office
- Google Workspace
- Operational Risk
- Escalation Management
- Root Cause Analysis
- Problem Solving
- Data Privacy
- Security Awareness
- Financial Services
- FinTech
- Cross-Functional Collaboration
- Process Improvement
- Technical Troubleshooting
Certification
- Fraud Prevention & Detection
- Regulatory Compliance
- Security Awareness
- Data Privacy & Information Protection
- Anti-Money Laundering (AML) Awareness
- Customer Identity Verification (KYC/CIP)
- Risk Identification & Escalation
- Workplace Ethics & Compliance
- Information Security
- Operational Risk Awareness
Technical skills
- Salesforce
- Zendesk
- Jira
- Slack
- Microsoft Office Suite
- Google Workspace
- Microsoft Teams
Timeline
Application Support Specialist
Insight Global
06.2026 - Current
Fraud Prevention Specialist
Nikao Effect Consulting LLC
04.2021 - 09.2024
Fraud Representative
Vericheck
08.2020 - 05.2021
Associates of Computer Science - Computer Science
University of Georgia