Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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TRINITI ROBINSON

Greensboro / Charlotte,USA

Summary

Strategic HR and customer service professional with a degree in Mass Communications from North Carolina A&T. Proven expertise in organizational management, communication, and social media marketing. Demonstrated ability to enhance customer service operations, manage employee relations, and attract top talent through effective training and orientation programs. Skilled in building relationships with stakeholders and collaborating with diverse teams to achieve business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HR Assistant

HAECO Americas
Greensboro, North Carolina
06.2025 - Current
  • Utilized ADP Financial Services to process payroll-related transactions, ensure accurate employee compensation, and resolve payroll discrepancies
  • Managed employee data, onboarding, and HR processes through ADP Workforce Now, maintaining accuracy and compliance.
  • Processed HR, payroll, and benefits information through Ceridian and other HRMS platforms, ensuring timely updates and accurate recordkeeping
  • Conducted thorough auditing of HR records, including I-9 forms and personnel files, to ensure compliance with legal and company requirements
  • Provided exceptional customer service to employees and management by addressing HR-related questions, concerns, and requests in a timely and professional manner.

Athlete Relations Specialist (Non-Profit)

Revelation Track Organization
Cordova, TN
01.2024 - Current
  • Crucial in elevating image, talent, and skills of recently formed track club and athletes using various communication channels and creative content across social media platforms.
  • Coordinate electronic handling and arrangement of team records, enrollment, uniform orders, contact information, and files via Microsoft Office and shared TEAMS resources
  • Develop and publish recruiting communication through Groupme and Social Media platforms
  • Arrange and oversee meetings with coaches, staff, athletes, and parents via Teams and GroupMe
  • Plan and Coordinate fundraiser activities with vendors and sponsors
  • Assess eligibility of age and grade through examination of birth records and school transcripts
  • Managed material for new athlete packets and Coordinated onboarding process
  • Responsible for coordination and management of Athlete electronic records and files through Microsoft office and Google Docs
  • Record athlete attendance and assess personal record performance for publication and meet registration

HR Client Relations Specialist

Canber Khol Media Publishing Company
West Hollywood, CA
05.2023 - 08.2023
  • Managed the front-end office.
  • Handled incoming calls while maintaining and structuring employee files and records
  • Coordinated and monitored client visits
  • Addressed client concerns and escalated complex matters as necessary.
  • Develop and administer material for new client packets.
  • Directed and optimized new client setup process
  • Implemented and tracked weekly and monthly staff calendars to ensure reminders for critical dates and forthcoming events

HR Assistant

Canber Khol Media Publishing Company
West Hollywood, CA
05.2022 - 08.2022
  • Coordinated day-to-day schedules and tasks for owner and staff
  • Managed confidential employee information with discretion and integrity.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Responded to internal and external HR-related inquiries or requests.
  • Analyzed Client Exit Interview data and compiled comprehensive overview using Excel spreadsheet
  • Documented and structured notes during owner-client meetings.

SALES Representative

Sprint
Memphis, TN
08.2018 - 08.2019
  • Retained excellent client satisfaction ratings through outstanding service and product delivery
  • Managed customer accounts to secure customer satisfaction and leverage repeat business
  • Cultivated in-depth knowledge of products, services, and competitors to elevate sales presentations
  • Trained and mentored new sales representatives
  • Developed and implemented sales strategies to increase store revenue
  • Utilized customer insights to craft groundbreaking sales strategies for enhancing sales
  • Produced weekly and monthly sales performance reports to offer insights aimed at meeting sales objectives

Education

Bachelors - Mass Communications (Public Relations)

North Carolina A & T State University
Greensboro, NC
05.2024

Southwest Community College -

Southwest Community College
08.2020

High School Diploma -

Bartlett High School
Memphis, TN
05.2018

Skills

  • Recruiting / Interviewing
  • Employee integration
  • Record Keeping
  • Strong Verbal/Written Communication
  • Social Media Management
  • Detailed Oriented
  • Creative/Strategic Thinker
  • Team Player
  • Results Driven
  • Interpersonal Savvy
  • Public speaking proficiency
  • Record auditing
  • Customer Service
  • Human resources administration
  • Microsoft Office
  • Instructional delivery
  • Data organization
  • HR compliance
  • Google Docs
  • Photoshop
  • Sales and Marketing

Affiliations

  • Alpha Kappa Alpha Sorority Inc
  • Boys and Girls Club - Youth Development Professional and Coach
  • Feed The Homeless Initiative (Memphis, TN and Greensboro, NC)
  • Life Church Volunteer
  • Fundraiser Marketing
  • Couture Productions - Dance Choreographer
  • Various Community Service Involvement - On and off Campus

Certification

  • PHR Certification Pending

Timeline

HR Assistant

HAECO Americas
06.2025 - Current

Athlete Relations Specialist (Non-Profit)

Revelation Track Organization
01.2024 - Current

HR Client Relations Specialist

Canber Khol Media Publishing Company
05.2023 - 08.2023

HR Assistant

Canber Khol Media Publishing Company
05.2022 - 08.2022

SALES Representative

Sprint
08.2018 - 08.2019

Bachelors - Mass Communications (Public Relations)

North Carolina A & T State University

Southwest Community College -

Southwest Community College

High School Diploma -

Bartlett High School