Summary
Overview
Work History
Education
Skills
Language
Additional Information
Timeline
Generic

Trinity Anetekhai

Plano,TX

Summary

Reliable and customer-focused professional with experience delivering high-quality support and resolving issues promptly. Strong communicator with a positive attitude and a commitment to creating smooth, helpful interactions. Able to handle a variety of customer needs while maintaining professionalism and ensuring a great overall experience.

Overview

5
5
years of professional experience

Work History

Educator

Garland ISD
04.2023 - Current
  • Provided responsive, student-focused support by addressing questions about enrollment, scheduling, and academic resources, ensuring a positive and informed experience.
  • Communicated clearly and compassionately with students and families, helping them navigate educational processes and resolve concerns with professionalism and care.
  • Maintained a welcoming and solutions-oriented approach, building trust and rapport with diverse individuals while supporting student success and satisfaction.

Customer Service Representative

WorldVentures - Travel
07.2021 - 03.2023
  • Improved issue resolution efficiency and customer experience by addressing concerns in real time, leading to a 25% increase in successful service outcomes.
  • Delivered personalized support and solutions to customers, consistently exceeding service expectations and contributing to increased satisfaction and retention rates.
  • Managed a proactive support schedule, coordinating customer follow-ups and outreach to optimize responsiveness and maintain high-quality service delivery.

Retention Specialist

State farm
02.2020 - 07.2021
  • Assisted customers by providing accurate information and guidance, helping them feel confident in their decisions.
  • Responded promptly to inquiries, ensuring concerns were addressed in a respectful and understanding manner.
  • Fostered positive relationships by listening actively and offering practical solutions to support customer needs.

Education

Master of Business Administration - Finance

Southern Methodist University, Cox School of Business
Dallas, Texas
12-2027

Skills

  • Problem-solving
  • Relationship building
  • Time management
  • Conflict resolution
  • Cultural awareness
  • Active listening
  • Subject matter expertise

Language

Spanish (Intermediate)

Additional Information

SMU Activities: SMU Admissions Ambassador, Women in Business Member, Aviation Club Member

Timeline

Educator

Garland ISD
04.2023 - Current

Customer Service Representative

WorldVentures - Travel
07.2021 - 03.2023

Retention Specialist

State farm
02.2020 - 07.2021

Master of Business Administration - Finance

Southern Methodist University, Cox School of Business

Similar Profiles

CREATE PROFILE