Trinity Ayitey
Medical Assistant/ Phlebotomy Tech.
Edmond,OK
Summary
Accomplished Phlebotomy Technician and Medical Assistant with a proven track record at Marathon Health, enhancing patient satisfaction through expert blood collection techniques and exceptional patient care. Skilled in health education and venipuncture, I significantly improved clinical efficiency and patient cooperation. My dedication to specimen accuracy and empathetic patient interactions stands out.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Heart Lifeline LLC
312 NE 28th St Unite 107 Oklahoma City Oklahoma 73
01.2025 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Verified proper storage and transportation of specimens to laboratories.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Medical Assistant
Marathon Health
2421 Roy #103, Pearland, TX, 77581
02.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
High School Diploma -
Edmond Santa Fe High School
Edmond05-2023
Skills
- Blood collection techniques
- Health education
- Venipuncture
- Patient preparation
- Specimen labeling procedures
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Phlebotomy Technician Certification (PTC).
Timeline
Phlebotomy Technician
Heart Lifeline LLC
01.2025 - Current
Medical Assistant
Marathon Health
02.2024 - 02.2025
High School Diploma -
Edmond Santa Fe High School