Trinity Ayitey
Medical Assistant/ Phlebotomy Tech.
Edmond,OK
Summary
Accomplished Phlebotomy Technician and Medical Assistant with a proven track record at Marathon Health, enhancing patient satisfaction through expert blood collection techniques and exceptional patient care. Skilled in health education and venipuncture, I significantly improved clinical efficiency and patient cooperation. My dedication to specimen accuracy and empathetic patient interactions stands out.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Heart Lifeline LLC
01.2025 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Verified proper storage and transportation of specimens to laboratories.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Medical Assistant
Marathon Health
02.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
High School Diploma -
Edmond Santa Fe High School
Edmond05-2023
Skills
- Blood collection techniques
- Health education
- Venipuncture
- Patient preparation
- Specimen labeling procedures
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Phlebotomy Technician Certification (PTC).
Timeline
Phlebotomy Technician
Heart Lifeline LLC
01.2025 - Current
Medical Assistant
Marathon Health
02.2024 - 02.2025
High School Diploma -
Edmond Santa Fe High School
Similar Profiles
Adrienne ByrdAdrienne Byrd
Freelance Small Business Consultant at Lifeline Solutions LLCFreelance Small Business Consultant at Lifeline Solutions LLC
Vincenza Di NardoVincenza Di Nardo
Certified Nursing Assistant at Lifeline Healthcare Staffing LLCCertified Nursing Assistant at Lifeline Healthcare Staffing LLC
Katricha MaidenKatricha Maiden
Client Solutions Rep at Devine Lifeline LLCClient Solutions Rep at Devine Lifeline LLC