Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Baker

FORT MYERS,FL

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-resourceful communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in planning and schedule management.

Overview

8
8
years of professional experience

Work History

Certified Medical Assistant

Golisano Children's Hospital
Fort Myers, Florida
08.2023 - Current
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Pick up chemo, patient medications, and help maintain patients’ vitals during infusion
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.

Certified Medical Assistant

Physicans Primary Care, Pediatrics
Fort Myers, FL
09.2021 - 08.2023
  • Responsible for handling and administering medications and assistant with insurance questions and concerns
  • Maintain all inventory for the office, labs, and check for expiration dates stocking of all rooms as needed
  • Helped to maintain and prepare patient care areas to ensure efficient, effective, and safe patient care delivery.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.

Certified Medical Assistant

Office of Nephrology
Fort Myers, FL
09.2020 - 09.2021
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.

Certified Medical Assistant (Externship)

Headache & Pain management
Fort Myers, FL
07.2020 - 08.2020
  • Maintain exam rooms, medication hall, any storage areas, and restrooms in compliance with housekeeping standard
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.

Customer Service Supervisor

Mazda of Everett
Everett, WA
01.2016 - 03.2019
  • Helped to develop policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered phone calls and welcomed visitors to office.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Education

Certified Medical Assistant, Certification

Florida Academy
Fort Myers, FL
09-2020

High School Diploma -

Cascade High School
Everett, WA
06-2018

Skills

  • HIPAA & OSHA compliant
  • First Aid, CPR, & Autism certified (IBCCES)
  • Microsoft office suite / outlook
  • Project Oversight / calendar management
  • Customer Service / phone etiquette
  • Organized / attention to detail
  • Time management / Scheduling
  • Personable / friendly
  • Adaptable / problem solving

Timeline

Certified Medical Assistant

Golisano Children's Hospital
08.2023 - Current

Certified Medical Assistant

Physicans Primary Care, Pediatrics
09.2021 - 08.2023

Certified Medical Assistant

Office of Nephrology
09.2020 - 09.2021

Certified Medical Assistant (Externship)

Headache & Pain management
07.2020 - 08.2020

Customer Service Supervisor

Mazda of Everett
01.2016 - 03.2019

Certified Medical Assistant, Certification

Florida Academy

High School Diploma -

Cascade High School
Trinity Baker