Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-resourceful communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in planning and schedule management.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Golisano Children's Hospital
Fort Myers, Florida
08.2023 - Current
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Pick up chemo, patient medications, and help maintain patients’ vitals during infusion
Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Provided support to patients by helping them fill out forms and answering their questions about health care services.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Certified Medical Assistant
Physicans Primary Care, Pediatrics
Fort Myers, FL
09.2021 - 08.2023
Responsible for handling and administering medications and assistant with insurance questions and concerns
Maintain all inventory for the office, labs, and check for expiration dates stocking of all rooms as needed
Helped to maintain and prepare patient care areas to ensure efficient, effective, and safe patient care delivery.
Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Certified Medical Assistant
Office of Nephrology
Fort Myers, FL
09.2020 - 09.2021
Provided support to patients by helping them fill out forms and answering their questions about health care services.
Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
Certified Medical Assistant (Externship)
Headache & Pain management
Fort Myers, FL
07.2020 - 08.2020
Maintain exam rooms, medication hall, any storage areas, and restrooms in compliance with housekeeping standard
Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Customer Service Supervisor
Mazda of Everett
Everett, WA
01.2016 - 03.2019
Helped to develop policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Answered phone calls and welcomed visitors to office.
Assisted customers with product inquiries and resolving complaints promptly and professionally.
Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Registered Nurse, Pediatric ICU at Golisano Children's Hospital At Strong MemorialRegistered Nurse, Pediatric ICU at Golisano Children's Hospital At Strong Memorial
Registered Nurse, Intensive Care Unit at Golisano Children's Hospital of Southwest FloridaRegistered Nurse, Intensive Care Unit at Golisano Children's Hospital of Southwest Florida