Trinity Blackmon
Lancaster,SC
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
Five Below
Fort Mill, SC
11.2023 - 01.2026
- Developed customer feedback surveys to enhance service quality at retail locations.
- Trained staff on customer engagement techniques and product knowledge.
- Analyzed customer interactions to identify improvement areas in service delivery.
- Processed customer transactions efficiently at a busy retail location.
- Handled cash, credit, and gift card payments accurately.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking merchandise as needed throughout shifts.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Handled money according to company policy.
Front of House Employee
Chick-fil-A
Lancaster, SC
10.2022 - 10.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and restrooms.
- Assisted customers with menu selections and special requests.
- Handled cash transactions accurately at the register.
- Prepared food items according to safety and quality standards.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Performed opening and closing duties such as counting money, organizing supplies.
Education
Lancaster High School
Lancaster, SCSkills
- Staff training
- Visual merchandising
- Cash handling
- Customer feedback analysis
- Customer relationship management
- Team collaboration
- Inventory management
- Attention to detail
- Effective communication
- Time management
- Problem solving
- First aid training
- CPR and AED
Timeline
Customer Experience Manager
Five Below
11.2023 - 01.2026
Front of House Employee
Chick-fil-A
10.2022 - 10.2023
Lancaster High School