Trinity Bornowski
Riverview
Summary
Professional with extensive experience in customer service and support, adept at assisting customers with product selection, ordering, billing, and technical issues. Demonstrated ability to resolve complaints efficiently while maintaining professionalism, particularly in challenging situations. Proven track record of collaborating with team members to enhance service delivery and improve overall customer satisfaction. Knowledgeable in operational procedures related to guest assistance and ride operations, ensuring safety and compliance with established protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chipotle Mexican grill
Tampa
07.2024 - 03.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Ride Operator
Busch Gardens Tampa Bay
Tampa
06.2023 - 12.2023
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Communicated effectively with other departments regarding performance issues.
- Resolved customer complaints in a professional manner.
- Assisted with loading, unloading, and securing passengers on rides.
- Demonstrated knowledge of ride operations, including proper use of restraints.
Server Manager
Waffle House
Tampa
08.2021 - 08.2023
- Analyzed system logs and identified potential issues with server operations.
- Developed policies, procedures, and standards for server management and maintenance.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
Restaurant Hostess
Texas Roadhouse
Riverview
04.2021 - 08.2021
- Greeted customers and escorted them to their tables.
- Adhered to all safety regulations set forth by the restaurant management team.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Bakery Worker
Mandola's Family Restaurants
Riverview
10.2020 - 01.2021
- Ensured that all food items were prepared according to company standards.
- Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
Dishwasher
Candor Grille
Riverview
02.2020 - 07.2020
- Maintained adequate levels of cleaning supplies for washing dishes.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Education
GED -
Stepping Stones High School
Lutz, FL07-2024
Trade - Cosmetology
Aveda Institute
Brandon FloridaSkills
- Customer service
- Product knowledge
- Time management
- Team collaboration
- Administrative support
- Adaptability and flexibility
Certification
Silk press certification
Timeline
Customer Service Representative
Chipotle Mexican grill
07.2024 - 03.2025
Ride Operator
Busch Gardens Tampa Bay
06.2023 - 12.2023
Server Manager
Waffle House
08.2021 - 08.2023
Restaurant Hostess
Texas Roadhouse
04.2021 - 08.2021
Bakery Worker
Mandola's Family Restaurants
10.2020 - 01.2021
Dishwasher
Candor Grille
02.2020 - 07.2020
GED -
Stepping Stones High School
Trade - Cosmetology
Aveda Institute