Professional with experience in correctional, healthcare, classroom, and shift management settings. Skilled in communication, conflict resolution, documentation, and teamwork. Focused on supporting safe operations, respectful interactions, and consistent policy enforcement.
Work History
✖️Correctional Officer
7 Months
State of Indiana Department of Correction | 03.2026 - 10.2026
Managed interpersonal conflicts and facilitated conflict resolution in a structured, policy-driven environment.
Enforced organizational policies and procedures while maintaining professional standards and accountability.
Assisted with meal, restroom, and transition routines to maintain structure
Adapted activities to support varied developmental needs and learning styles
Observed student progress and shared concerns with teaching staff
Communicated respectfully with children, parents, and staff to support positive engagement
Patient Care Technician
7 Months
Deaconess Midtown Hospital | 03.2024 - 10.2024
Collaborated with interdisciplinary healthcare teams to support effective communication, teamwork, and daily operations.
Maintained confidential patient records and sensitive information in accordance with organizational policies and privacy regulations.
Communicated with patients, families, and healthcare professionals to address concerns and facilitate conflict resolution.
Supported compliance with organizational policies, safety standards, and established procedures.
Documented observations, incidents, and relevant information accurately to support reporting and accountability.
Assisted with coordinating daily activities, prioritizing responsibilities, and maintaining efficient departmental workflows.
Demonstrated professionalism, empathy, and interpersonal communication when managing sensitive situations.
Promoted a respectful, collaborative environment while supporting the needs of patients and healthcare staff.
Shift Manager
1 Year 1 Month
McDonald's | 02.2023 - 03.2024
Coordinated employee assignments, shift coverage, and staffing needs to maintain efficient daily operations.
Facilitated onboarding and training of new employees on workplace policies, operational procedures, and performance expectations to enhance team integration.
Coordinated employee assignments and shift coverage to ensure optimal staffing levels and maintain efficient daily operations.
Monitored employee performance and reinforced compliance with company policies, workplace safety standards, and procedures.
Provided coaching and feedback to team members to encourage professional development and improve job performance.
Addressed employee concerns and interpersonal conflicts using communication, problem-solving, and conflict-resolution skills.
Maintained accurate shift documentation, operational records, and employee-related information.
Fostered a positive, inclusive, and collaborative work environment while supporting team morale and accountability.
Communicated management expectations and operational updates to support consistent implementation of workplace procedures across the team.
Education
No Degree - Elementary Education
University of Evansville | Evansville, IN
Dean's List Spring 2025
Relevant Coursework: Interpersonal Communication & Foundations/Diversity
High School Diploma
William Henry Harrison High School | Evansville, IN | 05.2022
[3.58 Weighted] GPA
Skills
De-escalation techniques
Conflict resolution skills
Crisis intervention
Mental health awareness
Correctional facility procedures
Emergency response
First aid training
Certification
First Aid CPR AED Certified, American Heart Association - 1/2026 -1/2028
Correctional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional CenterCorrectional Officer / Senior Correctional Officer (Sergeant) at Leavenworth Detention Center, Saguaro Correctional Center, & La Palma Correctional Center
Correctional Officer V /Correctional Sergeant at Texas Department Of Criminal JusticeCorrectional Officer V /Correctional Sergeant at Texas Department Of Criminal Justice