Trinity Cervantes
Madera,CA
Summary
Results-driven Trainer known for high productivity and efficient task completion. Specializes in curriculum development, employee engagement strategies, and performance improvement techniques. Excels in communication, leadership, and adaptability, ensuring successful training outcomes and enhanced team performance.
Overview
3
3
years of professional experience
Work History
Trainer
Chipotle
Clovis, California
03.2024 - 12.2025
- Facilitated onboarding and integration of staff into fast-paced environment to enhance team readiness.
- Maintained up-to-date knowledge of menu items to effectively train staff on offerings.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Delivered constructive feedback and positive reinforcement to boost trainee motivation and engagement.
- Addressed participant issues during training sessions promptly to ensure a smooth learning experience.
- Explained goals and expectations required of trainees.
Head Hostess
Applebee's Grill + Bar
Fresno, California
11.2022 - 05.2024
- Managed reservations and waitlists to enhance guest flow and minimize wait times.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Trained new host staff on company procedures and customer service standards.
- Coordinated with kitchen staff to improve table turnover during peak hours, ensuring timely service.
- Monitored dining area for guest satisfaction and proactively addressed concerns to maintain a positive dining experience.
- Collaborated with management to implement policies that enhance guest experience.
- Greeted and seated guests in a timely manner at busy restaurant.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Education
High School Diploma -
Liberty High School
Madera, CA06-2019
Skills
- Training development
- Issue resolution
- Creative problem solving
- Customer service
- Time management
- Adaptability strategies
Timeline
Trainer
Chipotle
03.2024 - 12.2025
Head Hostess
Applebee's Grill + Bar
11.2022 - 05.2024
High School Diploma -
Liberty High School