Jose Pedraza
Laredo
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver.
Overview
1
1
year of professional experience
Work History
Trainer
Whataburger
Laredo
02.2025 - Current
- Trained new employees on customer service standards and operational procedures.
- Mentored new employees and guided their development through patient support.
- Evaluated training effectiveness through direct observation and feedback sessions.
- Collaborated with management to identify training needs and program improvements.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Improved team efficiency by supporting new coworkers and enforcing safety standards.
- Facilitated team-building activities that fostered a positive workplace culture.
- Ensured compliance with food safety regulations during training sessions and evaluations.
- Assisted in onboarding processes for new hires within the restaurant environment.
- Addressed and resolved conflicts to maintain a positive customer experience. by de-escalating tense situations and resolving customer concerns quickly.
- I quickly adapted to my environment to thrive in such a high-volume, fast-moving environment while meeting service goals.
- I was consistently recognized for following all procedures during peak hours at all times, trusted to work the busiest shifts, and showed reliability if they needed me, or to perform under pressure.
- Resolved any issues raised by participants during the training session in a timely manner.
Education
Associate of Applied Science -
Laredo Community College
Laredo, TX05-2027
High school diploma -
United High School
Laredo, TX05-2025
Skills
- Employee training
- Training evaluation
- Training development
- Safety compliance
- Customer service
- Conflict resolution
- Quick service
- Fast food restaurant
- Planning and coordination
- Communication skills
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Trainer
Whataburger
02.2025 - Current
Associate of Applied Science -
Laredo Community College
High school diploma -
United High School