Trinity Champion
Sugar Land,Texas
Summary
Very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Babysitter
Multiple Employers
01.2015 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
Licensed Insurance Agent
Results-CX
07.2023 - 12.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Server
Bummz On The Beach
04.2021 - 08.2023
- Recorded transactions in point of sales system to deliver prompt service
- Presented menus to answer questions about items and make recommendations
- Greeted and accommodated guests, building positive experience from first interaction
- Exercised focus and concentration to keep track of tables and remember orders
- Answered telephones to take reservations or to-go orders
- Suggested additional items to customers to increase restaurant sales
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Supervisor
Aramark
08.2019 - 04.2023
- Answered customer questions and made product recommendations according to needs
- Resolved conflicts between team members and departments
- Consistently monitored staff performance and provided feedback to increase productivity and efficiency
- Improved product offerings and service levels to optimize guest satisfaction
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Controlled inventories of food and equipment, and reported shortages to designated personnel
- Handled customer complaints professionally while remaining calm under pressure
- Set up dining areas for meals and clear them following meals
- Monitored food quality and freshness throughout the shift.
Preschool Teacher's Assistant
Temple Baptist Church
06.2017 - 08.2021
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Helped teacher prepare instructional material and displays.
Team Member
Chick-Fil-A
08.2017 - 08.2019
- Trained new employees on proper operational procedures for the restaurant's point-of-sale system
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service
- Monitored food and beverage levels to satisfy customer needs
- Provided friendly and attentive service to ensure customer satisfaction
- Processed payments and completed register transactions accurately
- Used good communication skills to reduce guest dissatisfaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Education
Associate of Arts - Spanish
College Of Charleston
Charleston, South Carolina12.2024
Bachelor of Arts - Psychology
College of Charleston
Charleston, SC12.2024
Skills
- Spreadsheet Management
- Customer Service
- Critical Thinking
- Priority Management
- Training and Development
- Supervising Employees
- Child Supervision
- Schedule Management
- Routine Management
- Child Development
Volunteer Experience
Cadet, 08/01/15, 05/01/19, Air Force JROTC, Gaffney, South Carolina, Gathered ongoing needs from community partners to create project inventory., Helped organize fundraisers to benefit organizational objectives., Coordinated special projects and assignments.
Community Service
Cadet, 08/01/15, 05/01/19, Air Force JROTC, Gaffney, South Carolina
Certification
- General Lines Agent- Life, Accident, Health and HMO: 08/11/2023-08/31/2025
Timeline
Licensed Insurance Agent
Results-CX
07.2023 - 12.2023
Server
Bummz On The Beach
04.2021 - 08.2023
Supervisor
Aramark
08.2019 - 04.2023
Team Member
Chick-Fil-A
08.2017 - 08.2019
Preschool Teacher's Assistant
Temple Baptist Church
06.2017 - 08.2021
Babysitter
Multiple Employers
01.2015 - Current
Associate of Arts - Spanish
College Of Charleston
Bachelor of Arts - Psychology
College of Charleston
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