Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Cusic

Freeport,IL

Summary

Results-driven Customer Service Specialist with over 2 years of experience in delivering exceptional customer support in fast-paced environments. Adept at resolving complex issues, enhancing customer satisfaction, and fostering positive relationships. Possesses a strong background in managing inquiries, troubleshooting technical problems, and executing solutions efficiently. Known for excellent communication skills, attention to detail, and a proactive approach to problem-solving. Committed to upholding high standards of service while contributing to team success and organizational goals. Proven ability to handle diverse customer needs and provide tailored solutions that drive loyalty and retention.

Overview

2
2
years of professional experience

Work History

Shift Lead

McDonalds
10.2022 - 05.2024


  • Provide direction and support to ensure tasks are completed efficiently.
  • Motivate and encourage staff to maintain high performance and customer service standards.
  • Ensure that the restaurant operates according to company standards and procedures.
    Manage the shift schedule, including breaks and shift changes.
  • Address customer concerns and resolve any issues promptly and effectively.
  • Ensure that customer service standards are met and that every customer has a positive inventory levels and order supplies as needed.
  • Ensure that the stock is organized and stored properly.


Education

High School Diploma -

Freeport High School
Freeport, IL
05.2024

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution

Timeline

Shift Lead

McDonalds
10.2022 - 05.2024

High School Diploma -

Freeport High School

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Trinity Cusic