Trinity Frederick
Knowledgeable Sales Associate and Trainer helping employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Front of House Team Member with experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Work History
Member Advisor
1 Year 3 Months- Educated clients on benefits of regular stretching routines and proper techniques.
- Assisted in creating welcoming environment, ensuring high levels of customer satisfaction.
- Collaborated with team members to develop innovative class offerings based on client feedback.
- Managed scheduling and appointment systems to optimize client flow and service delivery.
- Trained new staff on operational procedures and best practices for member engagement.
Office Assistant
9 Months- Learning many jobs to fulfill professor and employee needs.
- Answered customer service calls.
- Made sure my jobs were completed such as receiving mail and making sure there was overall cleanliness.
Trainer
7 Months- Program Management Payment Collection
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Explained menu items, took orders and delivered food courses according to instruction.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns. Replenished supplies and organized food preparation stations to maximize productivity.
- Took to-go phone orders from guests following outlined procedures.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
3 Months- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Bachelors of Psychology - Industrial And Organizational Psychology
Skills
Additional Information
Working with AIM a non profit organization. Catering to high school students with college readiness, community outreach, and social skills.