Trinity Higgins
Houston
Summary
My objective is to provide outstanding service to guarantee utmost customer satisfaction, a goal I aspire to bring to my future employer.
Personable and dedicated Customer Service Representative with 4 years of extensive experience in the corporate platform. Articulate and enthusiastic team player with outgoing, positive demeanor and proven skills in establishing and retaining rapport with members.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Licensed Insurance Agent
Foundever
Houston
03.2025 - Current
- Assisted clients in understanding insurance products and coverage options.
- Processed policy applications and renewals efficiently and accurately.
- Developed client relationships to enhance customer satisfaction and retention.
- Resolved client inquiries promptly, providing excellent customer service at all times.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
LEAD SUPERVISOR
Allied Universal
01.2024 - 09.2024
- Implemented security protocols to ensure the safety of personnel and assets.
- Conducted regular patrols to monitor for breaches and maintain a secure environment.
- Responded quickly to emergencies and effectively resolved security incidents.
- Collaborated with law enforcement agencies to coordinate security efforts and investigations.
CUSTOMER SERVICE REPRESENTATIVE
VXI Global Solutions
06.2020 - 12.2023
- Delivered customer support for order inquiries, online account management, and product details via inbound calls.
- Documented comprehensive notes for every customer interaction.
- Handled payments for bulk orders using the Zelis platform.
- Addressed customer concerns related to refunds, exchanges, and lost or stolen packages.
- Verified customer information accurately before offering assistance.
- Suggested additional products customized to meet customers' individual needs and preferences.
- Personable and dedicated Customer Service Representative with 4 years of extensive experience in the corporate platform.
- Articulate and enthusiastic team player with outgoing, positive demeanor and proven skills in establishing and retaining rapport with members.
- My objective is to provide outstanding service to guarantee utmost customer satisfaction, a goal I aspire to bring to my future employer.
Education
HIGH SCHOOL DIPLOMA -
Brazoswood High School
Skills
- Proficient in data entry and data management software such as Microsoft Excel and Access
- Excellent typing speed and accuracy
- Strong attention to detail and ability to spot errors
- Excellent organizational and time management skills
- Ability to work under pressure and meet tight deadlines
- Strong communication and interpersonal skills
Languages
English
Timeline
Licensed Insurance Agent
Foundever
03.2025 - Current
LEAD SUPERVISOR
Allied Universal
01.2024 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
VXI Global Solutions
06.2020 - 12.2023
HIGH SCHOOL DIPLOMA -
Brazoswood High School