Trinity Howard
Cincinnati,OH
Summary
Proven track record in customer service and multitasking, demonstrated through successful tenure at Waffle House. Excelled in maintaining composure in high-pressure situations, enhancing customer satisfaction, and fostering team collaboration. Achieved significant increase in walk-in business by promoting a positive atmosphere and ensuring operational excellence. Skilled in relationship management and cleanliness, showcasing a balance of hard and soft skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Waffle House
06.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate
Clothes Mentor
01.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Cook
Rapid Fire Pizza
03.2021 - 01.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Host
Roosterswings
01.2019 - 10.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Milford High School
Milford Ohio05.2022
No Degree - Dental Assistant
Scarlet Oaks
West Chester Ohio 05.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Handling Complaints
- Relationship Management
- Positive attitude
- Flexible
- Adaptable
- Teachable
Accomplishments
- Passing my radiology Exam
- Getting married
- Growing In my church community
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Radiology exam
- OSHA
- CPR
Timeline
Waitress
Waffle House
06.2022 - Current
Sales Associate
Clothes Mentor
01.2022 - 05.2022
Cook
Rapid Fire Pizza
03.2021 - 01.2022
Host
Roosterswings
01.2019 - 10.2020
High School Diploma -
Milford High School
No Degree - Dental Assistant
Scarlet Oaks
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