Trinity Jackson
Zwolle,LA
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet
01.2024 - Current
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Resolved customer inquiries regarding healthcare benefits and coverage options.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Explained various admission forms and policies, acquiring signatures for consent.
- Trained new representatives on customer service protocols and system navigation.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Healthcare Customer Service Representative
Teleperformance
02.2023 - 10.2023
- Educated members on plan details and provided assistance with claims processing.
- Collaborated with internal teams to address escalated issues effectively.
- Enhanced member satisfaction through proactive communication and problem-solving strategies.
- Implemented process improvements that reduced inquiry response times significantly.
Cashier
Walmart
08.2020 - 06.2021
- Greeted and checked in patients, updating patient information in computer system.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Streamlined checkout process, reducing wait times during peak hours.
Security Officer
Lofton Security
09.2018 - 04.2020
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Maintained detailed logs of daily activities, incidents, and security breaches for reporting purposes.
- Trained new staff on safety protocols, emergency procedures, and conflict resolution techniques.
- Implemented security measures that improved overall site safety and reduced incident reports significantly.
Education
High School Diploma -
Zwolle High School
Zwolle, LA06-2018
Skills
- Record maintenance
- Policy Adherence
- Strong interpersonal skills
- Follow-up skills
- Claims Processing
- Medical terminology knowledge
- Appointment Scheduling
- Stress Tolerance
- HIPAA compliance
- Computer skills
Timeline
Healthcare Customer Service Representative
Carenet
01.2024 - Current
Healthcare Customer Service Representative
Teleperformance
02.2023 - 10.2023
Cashier
Walmart
08.2020 - 06.2021
Security Officer
Lofton Security
09.2018 - 04.2020
High School Diploma -
Zwolle High School