Trinity Jay
Bowling Green,OH
Summary
Proven Customer Service Specialist from Dynasty Remodeling, adept in conflict resolution and complaint handling, enhanced customer loyalty through empathetic service and problem-solving. Skilled in active listening and proficient at typing 60 WPM, consistently achieving satisfactory resolutions, thereby boosting repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Republic Incorporated
REMOTE
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Dynasty Remodeling
03.2016 - 01.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Scheduled clients on company calenders for start dates for projects to start, ordered materials and collected down payments and percentages through out project progression
Education
High School Diploma -
North Central Junior/High School
Pioneer, OH06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Accurately type 60 WPM
- Professional telephone demeanor
- Follow-up skills
- Prioritization
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Live chat support
Timeline
Customer Service Rep
Republic Incorporated
01.2022 - Current
Customer Service Representative
Dynasty Remodeling
03.2016 - 01.2022
High School Diploma -
North Central Junior/High School
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