Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Trinity Johnson

Taco Bell
ALPENA,MI
1
Certification
5
years of professional experience

Results-driven Shift Leader with proven expertise in team management, conflict resolution, and customer satisfaction. Skilled in training staff and optimizing inventory to enhance operational efficiency.

Work History

Shift Leader

2 Years 4 Months
Taco Bell | 04.2024 - 08.2026
  • Supervised team members to ensure efficient shift operations and customer service excellence.
  • Coordinated staff schedules to align with peak business hours and improve service delivery.
  • Trained new employees on food safety protocols and operational procedures to enhance productivity.
  • Implemented inventory management strategies to reduce waste and optimize stock levels.
  • Monitored performance metrics and provided feedback to enhance team effectiveness and morale.
  • Resolved customer complaints swiftly, ensuring satisfaction and loyalty through effective communication.

Service and Food Champion

2 Years 11 Months
Taco Bell | 05.2021 - 04.2024
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Streamlined order processing to improve efficiency during peak hours.
  • Trained new team members on food preparation and safety standards.
  • Managed inventory levels to ensure product availability and minimize waste.

Education

Associate of Science - Medical Diagnostic And Sonography

Baker College | Owosso, MI | 05.2028

No Degree - Medical Diagnostic And Sonography

Alpena Community College | Alpena, MI | 12.2025

High School Diploma

Hillman Community Schools | Hillman, MI | 06.2023

Skills

Team leadership
Team management
Inventory management
Shift documentation
Cash handling
Problem-solving
Conflict resolution
Positive attitude

Certification

ServSafe

expires 08/19/2029

Timeline

Shift Leader

Taco Bell
04.2024 - 08.2026Read More

Service and Food Champion

Taco Bell
05.2021 - 04.2024Read More

Baker College

Associate of Science from Medical Diagnostic And Sonography
Read More

Alpena Community College

No Degree from Medical Diagnostic And Sonography
Read More

Hillman Community Schools

High School Diploma
Read More
Trinity Johnson