Results-driven Shift Leader with proven expertise in team management, conflict resolution, and customer satisfaction. Skilled in training staff and optimizing inventory to enhance operational efficiency.
Work History
Shift Leader
2 Years 4 Months
Taco Bell | 04.2024 - 08.2026
Supervised team members to ensure efficient shift operations and customer service excellence.
Coordinated staff schedules to align with peak business hours and improve service delivery.
Trained new employees on food safety protocols and operational procedures to enhance productivity.
Implemented inventory management strategies to reduce waste and optimize stock levels.
Monitored performance metrics and provided feedback to enhance team effectiveness and morale.
Resolved customer complaints swiftly, ensuring satisfaction and loyalty through effective communication.
Service and Food Champion
2 Years 11 Months
Taco Bell | 05.2021 - 04.2024
Delivered exceptional customer service to enhance guest satisfaction and loyalty.
Streamlined order processing to improve efficiency during peak hours.
Trained new team members on food preparation and safety standards.
Managed inventory levels to ensure product availability and minimize waste.
Education
Associate of Science - Medical Diagnostic And Sonography
Baker College | Owosso, MI | 05.2028
No Degree - Medical Diagnostic And Sonography
Alpena Community College | Alpena, MI | 12.2025
High School Diploma
Hillman Community Schools | Hillman, MI | 06.2023
Skills
Team leadership
Team management
Inventory management
Shift documentation
Cash handling
Problem-solving
Conflict resolution
Positive attitude
Certification
ServSafe
expires 08/19/2029
Timeline
Shift Leader
Taco Bell
04.2024 - 08.2026Read More
Service and Food Champion
Taco Bell
05.2021 - 04.2024Read More
Baker College
Associate of Science from Medical Diagnostic And Sonography