Trinity Miller
Lakeland,FL
Summary
Dynamic General Manager with a proven track record at Icon Clothing, excelling in operations management and team leadership. Expert in enhancing customer relations and optimizing labor costs, I successfully implemented training programs that boosted employee performance and satisfaction. Adept at problem resolution, I thrive in fast-paced environments, ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
General Manager
Icon Clothing
Lakeland, FL
03.2020 - Current
- Build strong customer relationships while assisting a high volume of clients in a fast paced environment.
- Opened and closed the store independently, following all operational and security procedures.
- Conducted end-of-day financial closing procedures, including counting revenue and preparing deposits.
- Oversaw ordering, receiving, and storage of all supplies.
- Traveled between three store locations as needed to support operations and business demands.
- Completed daily tasks list and ensured all operational requirements were met for a smooth business performance.
- Designed and printed promotional flyers, daily to do list, etc. including making copies.
- Conducted interviews, hired qualified candidates, and managed onboarding for new employees.
- Oversaw performance management, including coaching and termination decisions when necessary.
Manager
Taco Bus
Lakeland, FL
03.2018 - 05.2020
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed staff scheduling to optimize labor costs and enhance service efficiency.
- Implemented training programs that improved employee performance and customer satisfaction.
- Oversaw ordering, receiving, and storage of all food and operational supplies.
- Conducted financial closing duties including counting revenue and preparing deposits with accuracy.
- Ensured a safe and functional workplace by identifying issues and organizing timely repairs.
Education
High School Diploma -
Homeschool
Auburndale, FL05.2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Customer relations
- Staff training/development
- Inventory/expense control
- Employee scheduling
- Verbal and written communication
- Labor cost controls
- Deadline oriented
- Works well in a team environment
- Vendor relationships
- Works well in fast-paced, high-pressure environments
Accomplishments
Children’s Ministry volunteer- Local church
Volunteered in my church’s nursery assisting with childcare, supervising activities, and maintaining a safe and welcoming environment. I also assisted in making lesson plans and clean up.
Youth Police Program
Participated in a youth police program focused on leadership, discipline, teamwork, and community service.
Timeline
General Manager
Icon Clothing
03.2020 - Current
Manager
Taco Bus
03.2018 - 05.2020
High School Diploma -
Homeschool