Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trinity Provencio

Goodyear,Arizona

Summary

Knowledgeable Call Center Receptionist with methodical approach to completing records. Handles high-volume inquiries with professionalism and poise to quickly address customer issues. Proficient in balancing administrative and customer service requirements with productivity targets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx
Goodyear, AZ
11.2023 - Current
  • Assisted in training new employees on package handling processes.
  • Organized packages according to type, size, destination, and other specifications.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Stacked boxes onto pallets in an efficient manner.

Front Desk Receptionist

ARS
Albuquerque, NM
08.2018 - 07.2020
  • Managed and coordinated service calls for repair of Coca-Cola machine.
  • Provided guidance and instruction to technicians during repair processes.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Signed for packages, recorded deliveries and distributed to personnel.

Education

Some College (No Degree) - Veterinary Technology

Carrington College - Phoenix
Phoenix, AZ

Skills

  • Data Entry
  • Scheduling
  • File Management
  • Office Management
  • Administrative Support
  • Call Control
  • Technical Support
  • Complaint resolution
  • Customer Service
  • Customer Support
  • Mail handling
  • Spreadsheet tracking
  • PC proficient
  • Staff Management

Certification

Veterinary Technician certificate

Timeline

Package Handler

FedEx
11.2023 - Current

Front Desk Receptionist

ARS
08.2018 - 07.2020

Some College (No Degree) - Veterinary Technology

Carrington College - Phoenix

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Trinity Provencio