Trinity Robinson
Phoenix,AZ
Summary
Proven leader and effective communicator, I excelled at Walk On's Sports Bistreaux, enhancing customer satisfaction and boosting sales through expert menu knowledge and upselling techniques. Skilled in computer competency and customer service, I adeptly managed high-volume environments, achieving significant improvements in efficiency and service quality.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Bartender
Walk On's Sports Bistreaux
Gilbert, Arizona
08.2024 - 02.2025
- Checked identification of guests to verify age requirements for alcohol purchase.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Completed regular bar inventories and daily requisition sheets.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
- Cleansed glasses with sanitizing solution after each use.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Server
Walk On's Sports Bistreaux
Gilbert, Arizona
08.2023 - 02.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served quickly and efficiently.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to hoc cleaning duties at end of shift.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system. (toast)
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Host
Walk On's Sports Bistreaux
Gilbert, Arizona
04.2023 - 08.2023
- I was the first to greet the guest with a smile.
- Seat guests on a rotation according to the floor chart for servers.
- Handled to-go orders with guests over the phone and in person.
- Cleaned host station, along with menus and restaurant windows.
- I took care of the reservations.
Busser
Walk On's Sports Bistreaux
Gilbert, Arizona
04.2023 - 08.2023
- Helped employees complete required activities during peak periods.
- Helped the bar keep clean dishes going.
- When guests leave, it is my job to clean the table in a timely manner.
- Mop food line at the end of the night
Sandwich Artist
Subway Restaurant
05.2021 - 08.2021
- Greeted guests to make them feel comfortable and welcome.
- I took guests' food orders and handled cash and credit transactions.
- Followed operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members during each shift.
- Demonstrated knowledge of the brand and menu items.
- Served food to guests in a courteous and timely manner.
- Quickly and accurately prepared food items.
Education
Highschool -
Williamsfield Highschool
01.2023
Some College (No Degree) - Health Sciences
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Leadership
- Communication
- Organization and Memorization
- Computer competency
- Customer service
- Patience
- Physical stamina
- Ordering procedures
- Clear and effective communication
- Suggestive selling
- Outgoing personality
- Safe food handling procedures
- Strong multitasking
- Recipe and menu memorization
- Bar equipment use
- Health codes compliance
Hobbies and Interests
- Ex-Competition Cheerleading
- Yoga
- Boating and Tubing
- Photography
- Trying new food
- Self-care
Certification
- Food Handlers
- Liquor license
Timeline
Bartender
Walk On's Sports Bistreaux
08.2024 - 02.2025
Server
Walk On's Sports Bistreaux
08.2023 - 02.2025
Host
Walk On's Sports Bistreaux
04.2023 - 08.2023
Busser
Walk On's Sports Bistreaux
04.2023 - 08.2023
Sandwich Artist
Subway Restaurant
05.2021 - 08.2021
Highschool -
Williamsfield Highschool
Some College (No Degree) - Health Sciences
Maricopa Community Colleges, Chandler-Gilbert Community College