Heather Gagnier
Nashua,NH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Bartender
Bistro603
06.2024 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/Server
Hibernia Pub
09.2023 - 05.2024
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Care Specialist
WW International, Inc. (Weight Watchers)
12.2022 - 11.2023
- Handled member calls about tech issues, billing, cancellations, program switches
- Sold current promotions on website
- Operate Genesys Cloud
- Operate multiple screens
- Resolved customer issues
- Multitasking skills (the ability to speak on the phone while using a computer).
Restaurant General Manager
Mr Brews Taphouse
06.2017 - 04.2022
- Hold ServSafe Manager certification
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Personal Trainer
Anytime Fitness
01.2018 - 04.2019
- Thrives in fast-paced environment
- Maintain a personal commitment to meeting the needs of members and
- Customer service oriented
- Conduct fitness consultations and assessments
- Actively market and promote personal training to acquire new members and retain existing members
- Participate in all staff related meetings and other required activities
- Conduct oneself as a role model by leading and promoting a healthy lifestyle
- Maintain a positive attitude at all times when working with members
Bartender
Paradiso 37 At Disney Springs
05.2016 - 07.2017
- Adhere to all of Disneys rules and regulations
- Mix ingredients of drinks to make preferred cocktails
- Maintain the bar and service area in a neat, clean and organized condition
- Check IDs of customers for alcoholic drinks service as per state issued guidelines.
Flight Attendant
Frontier Airlines
10.2015 - 10.2016
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place
- Showed passengers correct ways to stow luggage in overhead compartments and under seats
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Properly communicated between the flight deck and the cabin crew prior to and during flights
- Served beverages and food items and answered questions about such offerings to passengers during flights.
Education
Bachelor Of Applied Science - Criminal Justice
University of Massachusetts-Lowell
Lowell, MA01.2013
High School Diploma -
Nashua High School South
Nashua, NH05.2008
Skills
- Conflict Management
- Restaurant Management
- Payroll
- Leadership
- Technical support
- Workday
- B2B sales
- Organizational skills
- Communication skills
- Time management
- Software troubleshooting
- Team leadership
- Complaint resolution
- CRM system proficiency
- Computer Proficiency
Timeline
Bartender
Bistro603
06.2024 - Current
Bartender/Server
Hibernia Pub
09.2023 - 05.2024
Customer Care Specialist
WW International, Inc. (Weight Watchers)
12.2022 - 11.2023
Personal Trainer
Anytime Fitness
01.2018 - 04.2019
Restaurant General Manager
Mr Brews Taphouse
06.2017 - 04.2022
Bartender
Paradiso 37 At Disney Springs
05.2016 - 07.2017
Flight Attendant
Frontier Airlines
10.2015 - 10.2016
Bachelor Of Applied Science - Criminal Justice
University of Massachusetts-Lowell
High School Diploma -
Nashua High School South
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