Trinity Sinclair
Columbus
Summary
Detail-oriented student with experience in financial services, customer support, and data accuracy. Strong foundation in financial transactions, communication with empathy, problem-solving, and Excel, with a proven ability to take on increased responsibility. Seeking exposure to continue developing skills in finance, analytics, and business operations.
Overview
4
4
years of professional experience
Work History
Virtual Delivery Float Representative
KEMBA Financial Credit Union
Whitehall
05.2024 - Current
- Supported members with account inquiries and transactions in virtual and in-branch environments
- Processed financial transactions accurately while ensuring compliance with data integrity standards
- Resolved complex account and service issues through analytical thinking and sound judgment
- Utilized Excel and internal systems for documenting activities, supporting reporting, and tracking needs
- Achieved promotion within first year due to strong performance and increased responsibilities
Barista
Starbucks
Gahanna
03.2024 - 05.2024
- Delivered consistent, exceptional, customer-focused service in high-volume, fast-paced environments
- Managed multiple tasks simultaneously while ensuring accuracy and quality standard
- Adhered to operational, safety, and cash-handling procedures for efficient daily store operations
- Facilitated clear communication with customers and team members to enhance and ensure smooth service flow
Crew Member Team Leader
Jersey Mikes
Blacklick
04.2022 - 08.2023
- Supported daily operations and supervised crew members during high-volume shifts
- Reviewed daily sales reports to identify trends, discrepancies, or operational issues
- Communicated performance updates and operational needs to management, addressed customer concerns, and contributed to efficiency and waste-reduction initiatives
- Communicated performance updates and operational requirements to upper management
- Addressed customer concerns, contributing to efficiency and waste-reduction initiatives
Education
Associate of Applied Science -
Columbus State Community College
Columbus, Ohio05-2026
Associate of Science -
Bowling Green State University
Bowling Green, OhioSkills
- Financial transactions and account servicing
- Data entry and accuracy
- Financial reporting and transactions
- Microsoft Office
- Analytical thinking and problem solving
- Time management and communication
- Team leadership
- Customer service
References
References available upon request.
Timeline
Virtual Delivery Float Representative
KEMBA Financial Credit Union
05.2024 - Current
Barista
Starbucks
03.2024 - 05.2024
Crew Member Team Leader
Jersey Mikes
04.2022 - 08.2023
Associate of Applied Science -
Columbus State Community College
Associate of Science -
Bowling Green State University