Trinity Svay
McKinney
Summary
Dedicated student and aspiring healthcare professional with over 3 years of experience in fast-paced customer service and leadership roles. Skilled in people-facing communication, scheduling coordination, data entry, and team support. Proven ability to lead teams, multitask effectively, and maintain organized workflows using POS systems and Microsoft 360 tools. Excited to leverage strong administrative and interpersonal skills to support patient care excellence as a Clinic Staff Assistant I at UT Southwestern.
Overview
3
3
years of professional experience
Work History
Team Lead/Barista & Cashier
Dutch Bros
Round Rock
05.2024 - 01.2025
- Led and supported a team of baristas during shifts, coordinating daily operations to maintain service quality and meet business goals — demonstrating leadership skills transferable to clinic team support.
- Trained new team members on customer service protocols, POS systems, and operational procedures, reflecting the ability to onboard and guide new staff in a clinical environment.
- Engaged with diverse customers to deliver exceptional service experiences, ensuring smooth, efficient order processing — directly applicable to patient-facing administrative responsibilities.
- Utilized POS systems and digital platforms to manage orders and transactions accurately, showcasing technical skills aligned with electronic medical records (EMR) and scheduling systems.
- Upheld operational standards through daily facility upkeep and compliance checks, maintaining a clean and organized environment similar to clinical expectations.
- Multitasked effectively in a fast-paced, team-oriented environment, enhancing workflow efficiency and providing support across multiple operational areas.
Barista
Tom n Toms Coffee
Dallas
02.2022 - 04.2023
- Delivered high-quality service to 100+ customers daily, providing detailed product knowledge and ensuring a positive, efficient guest experience — transferable to patient intake and support roles.
- Maintained organized inventory records, managed supply ordering, and performed detailed opening and closing procedures to uphold smooth operations, demonstrating administrative skills applicable to clinical settings.
- Supported a clean, welcoming environment aligned with health and safety standards, ensuring a professional setting comparable to healthcare facilities.
- Collaborated with a cross-functional team to address customer needs promptly and improve service workflows, reflecting adaptability in dynamic environments.
Concession Stand Cashier
Plano Sports Authority
Plano
09.2021 - 03.2022
- Efficiently processed high-volume customer transactions under time pressure, ensuring accuracy and satisfaction, directly applicable to patient check-in and payment processing tasks.
- Coordinated inventory management and daily reconciliations, maintaining organized stock records vital for supporting clinic supply needs.
- Fostered a positive and engaging atmosphere, prioritizing client experience, similar to providing a welcoming environment for patients.
- Actively assisted teammates during high-traffic periods to maintain operational efficiency, showing strong teamwork and flexibility — essential for healthcare administrative roles.
Education
Associate of Arts - Psychology Major
Collin Community College
McKinney, TX05.2027
High School Diploma - undefined
Creekview High School
01.2023
Skills
- Scheduling & Appointment Coordination
- Communication & Interpersonal Skills
- Customer Service Excellence
- Team Leadership & Staff Training
- Problem Solving & Critical Thinking
- Adaptability in Fast-Paced Environments
- Data Entry & Records Management
- Organization & Time Management
- Microsoft 360 (Word, Excel, Outlook)
- POS Systems & Digital Platforms
- Basic Medical Terminology (willing to learn)
Timeline
Team Lead/Barista & Cashier
Dutch Bros
05.2024 - 01.2025
Barista
Tom n Toms Coffee
02.2022 - 04.2023
Concession Stand Cashier
Plano Sports Authority
09.2021 - 03.2022
High School Diploma - undefined
Creekview High School
Associate of Arts - Psychology Major
Collin Community College