Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Westbrooks

Jacksonville

Summary

Observant Security Officer with exceptional observational skills and a strong commitment to enforcing rules. Maintains complete security in any environment, ensuring the safety of personnel and assets. Highly trained in observation, reporting, and investigation techniques, with experience in patrolling premises, monitoring entrances, and reviewing CCTV footage. Always seeking ways to enhance security measures and protect the well-being of individuals and property. Seasoned Security Officer with excellent communication skills, consistently documenting important events in detailed logs. Skilled in problem-solving and conflict resolution, with a solid understanding of law enforcement investigations. Trusted and dedicated to maintaining honest interactions with supervisors, employees, and customers. Focused Security Manager with extensive experience in the security landscape. Reliable and dedicated, passionate about minimizing corporate liabilities. Proficient in managing, training, and developing security team members. Highly motivated employee eager to embrace new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively without supervision and quickly acquiring new skills.

Overview

7
7
years of professional experience

Work History

Security Officer

Allied universal
06.2021 - 05.2024
  • Monitored operations at screening points to proactively intervene and mitigate escalations
  • Checked and verified validity of identification and boarding passes
  • Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
  • Responded to inquiries and requests for assistance from visitors and staff members
  • Patrolled the premises to identify and quickly respond to suspicious individuals or activities
  • Circulated among employees, visitors, and patrons to protect property and preserve order.
  • Enforced access control measures in accordance with established procedures.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Security Officer

CITGO Petroleum Corporation
05.2022 - 02.2023
  • Performed first aid and CPR when necessary during emergency situations.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Enforced access control measures in accordance with established procedures.
  • Maintained accurate logs of all security related activities.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided escorts for visitors as needed throughout the facility.
  • Responded to alarms and conducted investigations as required.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Developed strategies for improving customer service standards and increasing customer satisfaction levels.
  • Facilitated communication between departments to ensure smooth workflow.
  • Provided assistance to users with technical problems via phone or email communication.

Overnight Associate

Cefco
12.2020 - 01.2021
  • Rotated and faced products during restocking to meet merchandising and quality standards
  • Received stock requirements through assigned RF scanner and entered completed tasks
  • Interpreted planograms, written instructions, and SOPs related to proper stocking and merchandising
  • Documented counts of pallets and cases and assisted with department-based ordering
  • Organized stock rooms, shelves, and staging areas
  • Organized work areas to reduce errors and support efficiency
  • Reviewed shipments to verify the correct type and quantity of incoming items
  • Observed all company safety policies and OSHA guidelines
  • Maintained an efficient and organized storage area to easily find desired items.

Customer Service Representative

Ross
11.2020 - 01.2021
  • Delivered high level of service and support to customers as company ambassador
  • Met team and client performance metrics, goals, and deadlines
  • Utilized CRM tools to record, track, and maintain sales records
  • Built strong knowledge of product line to assist customers in selecting products.

Cashier

Family dollar
06.2020 - 09.2020
  • Counted money in cash drawers and balanced drawer at beginning and end of shift
  • Processed cash register transactions, inputted product costs, and gave back change
  • Greeted customers and provided prompt and friendly service
  • Ordered, stocked, and rotated aisles and departments
  • Collected payment for customer purchases.

Shift Leader

Smoothie king
03.2020 - 06.2020
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Implemented solutions or resolved credit issues with customers
  • Oversaw compliance with prescribed health and safety guidelines to reduce infectious spread among staff and customers.

Team Lead

SevenEleven
08.2017 - 12.2017
  • Kept close eye on department operations to quickly meet equipment, housekeeping, and supply restocking needs
  • Resolved customer issues to restore confidence and meet contract terms.

Education

High School Diploma -

Alief Taylor High School
Houston, Tx

Skills

  • Strategic Leadership
  • Team building Conflict resolution
  • Team assessment Report exceptions
  • Set up devices Coordinate supplies
  • Proficient in System Management
  • Problem-solving Organization
  • Teamwork Time management
  • Collaboration Critical thinking
  • Prioritization Network updating
  • Security patching Incident reporting
  • IP camera configuration Surveillance reporting
  • CCTV Monitoring
  • Investigation documentation
  • Document Management
  • Security Access Coordination
  • Credential Verification
  • Emergency Management
  • Emergency Response
  • Electronic surveillance
  • First aid and CPR certified
  • High level of integrity
  • Interior and exterior patrol

Timeline

Security Officer

CITGO Petroleum Corporation
05.2022 - 02.2023

Security Officer

Allied universal
06.2021 - 05.2024

Overnight Associate

Cefco
12.2020 - 01.2021

Customer Service Representative

Ross
11.2020 - 01.2021

Cashier

Family dollar
06.2020 - 09.2020

Shift Leader

Smoothie king
03.2020 - 06.2020

Team Lead

SevenEleven
08.2017 - 12.2017

High School Diploma -

Alief Taylor High School
Trinity Westbrooks