Husham Hucham
Chula Vista,CA
Summary
Results-driven Supervisor recognized for maximizing productivity and streamlining operations. Expertise in team leadership, conflict resolution, and exceptional customer service drives organizational success. Strong communication and problem-solving skills enhance adaptability in dynamic environments. Dedicated to cultivating positive workplace cultures while achieving operational goals through effective staff engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Iron Wall Security
Chula Vista, USA
08.2024 - Current
- Protecting property: Ensure the safety and security of the employer's property, staff, and environment
- Monitoring security: Monitor closed-circuit TV cameras, alarms, and access points
- Conducting security checks: Conduct security checks for specific areas, and perform routine inspections
- Completing reports: Complete reports on observations, incidents, and surveillance footage
- Communicating with authorities: Communicate with local enforcement about incidents and ensure compliance with security regulations
Shift Supervisor
Soapy Joe's Car Wash
San Diego, USA
01.2023 - 10.2024
- Delivered strategic direction to boost operational efficiency.
- Engage personnel to promote safety, operational improvement, and drive performance
- Maximize profits by achieving forecasts and ensuring customer satisfaction on days and shifts managed
- Serve as a coach and mentor for 11 to 15 customer service attendants and representatives
- Ensure adherence to company policies, procedures, and corporate compliance programs.
- Provides regular reports to the Site Manager and District Manager as required
- Maintains Soapy Joe's positive reputation within the internal organization and external stakeholders
- Responsible for all aspects of facility management
- Identifying facility issues and ensuring communication to appropriate parties for resolution.
- Help maintain budgeted standards for chemicals, utilities, and equipment repair and replacement
- Increased traffic throughput.
Cashier/Cook
Chicago bro pizza
Mission Valley, USA
09.2023 - 09.2024
- Customer service: Greeting customers, answering questions, and resolving complaints
- Maintaining the store: Stocking shelves, keeping the checkout area clean, and ensuring the store is tidy
- Provided exceptional customer service by engaging with patrons, taking orders, and delivering drinks in a timely manner
- Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Warehouse Worker
GateGourmet
San Diego, USA
04.2022 - 07.2023
- Managed stock arrangement and sustained inventory oversight.
- Managed warehouse layout effectively.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Investigated any reported problems regarding shipping errors or damages.
Phone Sales
Global Equity Finance, Inc.
San Diego, USA
09.2021 - 05.2022
- Provided exceptional customer service in order to accurately answer any questions or concerns expressed by the customer before product installation
- Assure customer satisfaction and retention by resolving complaints quickly and efficiently
- Answer inbound calls and respond to account related questions
- Work with new hires on Initial inbound calls
- Communicate with sales reps, coaches, managers, keeping them updated on status of issues
- Handled large amounts of cash as a sales rep and dealt with many computer programs
Customer Service
Home Depot
El Cajon, USA
01.2018 - 08.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
Education
Associate's degree - Business Administration
San Diego Miramar College
San Diego, CA01.2025
Skills
- Effective Communication
- Client Support
- Effective Organizational Skills
- Team Supervision Experience
- Point Of Sale Operation
- Technical Proficiency
- Sales Expertise
- Strategic Leadership
- Sales Team Leadership
- Shift management
- Security
- Cash Management
- Bilingual
- Hospitality Management Background
- Sales Transaction Management
- Microsoft Office
Certification
Guard Card
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- Private rated Pilot
- State Muay Thai/ Kickboxing champion
Languages
Arabic
Native/ Bilingual
Timeline
Security Officer
Iron Wall Security
08.2024 - Current
Cashier/Cook
Chicago bro pizza
09.2023 - 09.2024
Shift Supervisor
Soapy Joe's Car Wash
01.2023 - 10.2024
Warehouse Worker
GateGourmet
04.2022 - 07.2023
Phone Sales
Global Equity Finance, Inc.
09.2021 - 05.2022
Customer Service
Home Depot
01.2018 - 08.2021
Guard Card
Associate's degree - Business Administration
San Diego Miramar College
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