Troy Hathaway
Bronx
Summary
Dedicated Security Officer with extensive experience at Madison Security Group Inc, adept at effective communication and detailed incident documentation. Proven ability to deter criminal activity and maintain safety through vigilant premises patrol and compassionate leadership. Recognized for quick problem-solving in emergencies, ensuring a secure environment for all.
Overview
8
8
years of professional experience
Work History
Security Officer
Madison Security Group Inc
10.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Inspected doors, windows and gates regularly to ensure they are secure.
- Searched bags manually to identify prohibited items and contraband.
Security Officer
Securitas Security Services USA
04.2020 - 10.2022
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained high levels of alertness throughout shifts.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
Event Security Guard
Heightened-security
03.2017 - 08.2020
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Assisted in emergency evacuations when necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Identified suspicious activity to determine appropriate response.
- Patrolled crowds during events to preserve order and promote security.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Issued visitor passes as needed, while verifying identity through appropriate documents such as IDs or tickets.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Responded quickly and calmly to any emergencies that arose during an event.
Education
GED -
Taft High School
BronxSkills
- Premises patrol
- Investigation documentation
- Identification verification
- Active listening
- professional courtesy
- compassionate leadership
- Team leadership
- Detailed incident documentation
- Effective time management
- Emergency situation handling
- Effective communication
- Accountability
- Capacity for handling challenging situations
- Problem-solving in conflicts
- Effective written communication
Timeline
Security Officer
Madison Security Group Inc
10.2023 - Current
Security Officer
Securitas Security Services USA
04.2020 - 10.2022
Event Security Guard
Heightened-security
03.2017 - 08.2020
GED -
Taft High School
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